IT Systems Specialist

The CompanySLPT is a global leader in the design and manufacture of advanced automotive components and systems, specializing in pumps, valvetrain, transmission, and electric drive technologies. With a strong focus on speed, responsiveness, flexibility, and entrepreneurial spirit, we are committed to delivering high-quality solutions that meet and exceed our customers’ expectations.Our world-class engineering and manufacturing facilities empower us to develop innovative products that set new benchmarks in the industry. From traditional systems to cutting-edge hybrid and electrified powertrains, SLPT is shaping the future of mobility through excellence and forward-thinking design. Join a dynamic and growing team that’s passionate about progress. At SLPT Automotive, your ideas drive the future.SummaryThe IT Support Specialist provides technical support for office and production environments, including end-user hardware and software, Plex ERP/MES, customer and supplier EDI, customer portals, mobile devices, and basic network support. The role serves as a primary point of contact for help desk requests, new-hire onboarding, and shop-floor technology support.Essential Duties and Responsibilities Provide first-level technical support for hardware, software, applications, connectivity, telecommunications, and user-access issues across office and production environments.Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, scanners, touchscreens, barcode equipment, and other supported peripherals.Support Plex ERP and MES, including shop-floor workstations, operator access, production transactions, barcode and label-printing functions, and related manufacturing technology issues.Support customer and supplier EDI connections and administer customer portals, including approved user access and troubleshooting.Manage approved software installation, provisioning, upgrades, licensing, maintenance, and renewals.Coordinate new-hire IT onboarding, including account setup, hardware preparation, system access, and basic user training.Assist with network, Active Directory, VPN, firewall, email, and access-control support within the scope of the position, escalating issues as needed.Work with Operations, Engineering, Quality, and other departments to resolve shop-floor technology issues and support new or modified production equipment and MES workstations.Assist with IT equipment evaluation, purchasing, documentation, preventive maintenance, and replacement planning.Perform other IT support duties and projects as assigned.QualificationsBachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience may be considered.Experience supporting Windows PCs, laptops, printers, wired and wireless networks, Microsoft 365, Active Directory, DHCP and VPN connectivity.Experience with manufacturing IT systems preferred, including Plex ERP/MES, EDI, customer portals, barcode devices, label printers, and CAD-related applications.Strong troubleshooting, communication, customer-service, organization and time-management skills with the ability to manage multiple priorities.Core CompetenciesCustomer ServiceTechnical KnowledgeProblem SolvingPriority SettingResponsivenessCommunicationInitiativeIntegrityQuality of WorkTeamworkPhysical RequirementsAbility to frequently walk throughout manufacturing facilities and production areas.Ability to stand for extended periods while evaluating production processes and equipment.Ability to bend, stoop, kneel, crouch, reach, and climb ladders or platforms as necessary to inspect equipment and troubleshoot manufacturing issues.Ability to occasionally lift, push, pull, and carry up to 30 pounds.Ability to use hands and fingers for computer operation, measuring devices, hand tools, and manufacturing equipment interfaces.Ability to visually inspect products, equipment, tooling, and manufacturing processes, including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Ability to communicate effectively in individual and group settings.Ability to work safely around moving machinery, automation systems, forklifts, and other industrial equipment.Ability to wear required Personal Protective Equipment (PPE), including safety glasses, hearing protection, steel-toed footwear, gloves, and other required safety equipment.Work EnvironmentWork is performed in both office and manufacturing environments.Regular exposure to manufacturing conditions including machinery, noise, temperature fluctuations, oils, lubricants, and industrial materials.Frequent interaction with production equipment and manufacturing personnel on the plant floor.Occasional travel to customers, suppliers or SLPT facilities may be required.Must be able to work flexible hours, overtime, weekends, and alternative shifts as business needs require.