IT Systems Specialist Film Studios (SPA5-QPFS0030)

Role PurposeProvide operational IT support and systems coordination for the Film Studio asset, ensuring the availability, reliability, security, and day-to-day usability of business and operational systems supporting studio operations. The role supports a lean OpCo environment through hands-on asset-level coordination with centralized IT teams, vendors, and end users across activation and steady-state operations.Key ResponsibilitiesProvide day-to-day IT operational support and user assistance across the Film Studio assetSupport implementation, administration, and maintenance of business systems, operational platforms, applications, and core infrastructureCoordinate booking systems, operational reporting tools, access-related systems, and business productivity platforms required for asset operationsMonitor IT incidents, service requests, recurring issues, and system performance metrics, ensuring timely escalation and resolutionCoordinate with centralized IT teams and external service providers to ensure service continuity and standards complianceSupport cybersecurity controls, user access management, password and account administration, and data protection requirementsEnsure operational readiness of IT infrastructure and user environments ahead of activation milestones, tenant onboarding, workshops, and eventsSupport hardware, software, network, and connectivity troubleshooting activities across office and operational environmentsMaintain IT asset inventory, license trackers, system documentation, user records, and operational logsSupport implementation of new technologies and future digital solutions that improve operational efficiency and user experienceCoordinate technology support requirements for workshops, events, partners, and tenant-facing activation activitiesMonitor system availability and escalate critical operational issues affecting service continuitySupport disaster recovery, backup coordination, and business continuity preparedness in line with corporate standardsEnsure compliance with corporate IT governance, security standards, and access control protocolsSupport end-user training, onboarding, and adoption of approved operational systemsRequirementsBachelor's degree in Information Technology, Computer Science, or related field4-6 years of IT operations, systems support, or service desk experienceExperience supporting operational assets, hospitality, entertainment, events, or other service-intensive environments preferredKey CompetenciesIT operations supportSystems coordinationTroubleshootingVendor coordinationService management