IT Technical-Associate

Company: DataFlow GroupLocation: KSAJob Type: Full-Time, PermanentExperience Level: Graduate / 3 -5 Years ExperienceIf interested please forward your cv to :norahalsuraibi@dataflowgroup.comAbout Our CompanyWe are a leading global provider of Primary Source Verification (PSV) solutions, helping government bodies and private organizations ensure that the credentials of professionals are authentic and legitimate. We thrive on innovation and collaboration, and our IT team is at the heart of our success. We believe in providing our employees with the best technology and support so they can do their best work. Our IT department is a friendly, supportive, and dynamic group, and we are excited to bring in new talent to grow with us.The OpportunityAre you a recent IT graduate with a passion for technology and a natural talent for helping people? Are you looking to launch your IT career in a hands-on, supportive environment? If so, we want you on our team!We are seeking a motivated and customer-focused IT Support Desk Analyst to be the first point of contact for our employees' technical needs. In this role, you will be the "face of IT," providing essential support and ensuring our team members can work efficiently and effectively. This is the perfect opportunity to apply your academic knowledge, develop practical skills, and build a strong foundation for a successful career in Information Technology.You will receive dedicated mentorship, structured training, and exposure to a wide range of technologies in a real-world business environment.What You Will Do (Key Responsibilities)Be the First Point of Contact: Act as the primary resource for technical assistance and support. Field incoming requests from end-users via our ticketing system, email, phone, and in-person.Troubleshoot and Resolve: Diagnose and resolve technical hardware and software issues for our users, including problems with laptops, desktops, printers, mobile devices, and core applications.User Account Management: Assist with fundamental Google Workspaces, Cloud Services tasks, such as password resets, unlocking accounts, and managing user group memberships.New Employee Onboarding: Prepare and configure new hire equipment (laptops, monitors, etc.) and provide a friendly IT orientation to ensure new team members have a smooth start.Documentation: Create and update easy-to-understand support guides and articles for our internal knowledge base, helping both users and your IT colleagues.Asset Management: Assist in tracking and managing IT hardware inventory, ensuring all company assets are accounted for.Escalate When Needed: Recognize and escalate complex or unresolved issues to senior IT team members (Tier 2/3 support) while providing clear and concise notes about the issue.Who We're Looking For (Qualifications & Skills)Required:A recent Bachelor's or Associate's Degree in Information Technology, Computer Information Systems, or a related technical field.Strong foundational knowledge of computer hardware, peripherals, and modern operating systems.Excellent communication and interpersonal skills – you must be able to explain technical concepts to non-technical people patiently and clearly.A strong customer-service orientation and a genuine desire to help others.Natural problem-solving abilities and a logical, methodical approach to troubleshooting.A positive attitude, a strong work ethic, and an immense eagerness to learn and grow.What We Offer YouA Launchpad for Your Career: This role is designed to give you the skills and experience needed to grow within the IT field.Mentorship & Training: You'll be paired with a senior team member who will guide you and receive structured training on our systems and processes.Career Progression: We are committed to internal growth. Successful analysts have a clear path to advance into roles like System Administration, Network Engineering, or Cybersecurity.Certification Support: We provide financial assistance and resources for you to gain valuable industry certifications.A Great Culture: Join a collaborative, inclusive, and fun team that values your contributions from day one.