IT Technician

IT Technician Salary: Up to AED 12,000Experience: 2–5 yearsKey ResponsibilitiesProvide IT support for laptops, desktops, iPads, printers, phones, smartboards, projectors and classroom technologies.Troubleshoot and resolve hardware, software and user-access issues through the IT helpdesk.Install, configure and support Windows, Microsoft Office, Outlook and approved applications.Support Microsoft 365, Active Directory, SharePoint, OneDrive and Teams.Manage basic user administration including account setup, password resets and access permissions.Prepare IT equipment and accounts for employee/student onboarding and offboarding.Support BYOD/mobile devices and MDM solutions.Provide basic operational support for CCTV, VOIP, ERP and print-management systems.Assist with IT setup for meetings, classrooms and school events.Maintain accurate IT asset inventory, device allocation and warranty records.Document incidents and escalate complex network, security or infrastructure issues.RequirementsDiploma/Degree in Information Technology, Computer Science, Computer Systems, Network Administration or related field.2–5 years of IT technical/helpdesk support experience.Hands-on knowledge of Microsoft 365, Active Directory, Windows, hardware/software troubleshooting and user administration.Experience supporting end-user devices and classroom/AV technologies.Good understanding of IT asset management and information security practices.Previous experience in a school, educational institution or multi-site environment is preferred.