Janitorial Area Manager (Operations & Field Leadership)

Great opportunity for growth and to be a part of a collaborative, family oriented team.About UsI started Sawgrass twelve years ago as a one-man operation. I was the cleaner, the salesperson, and the guy fixing the vacuum. Today we're a team of about 55, cleaning private schools, medical offices, and commercial buildings across the area. Most of our clients have been with us for years, and I think that's because we still treat every building like it's the only one we have. I'm still in the mix every day, and I'm looking for an Operations Manager who wants to be right there with me. We're a bilingual, tight-knit crew. Some nights are steady and some are a sprint, but we look out for each other either way.Job OverviewThe Operations Manager is responsible for ensuring all cleaning work is completed each night. This role focuses on day-to-day operations, customer satisfaction, and making sure we have the right people, supplies, and equipment to get the job done. Above all, your job is to keep our customers satisfied.This position requires strong leadership, attention to detail, and the ability to manage multiple priorities at once. You will spend time in the field at job sites, work hands-on during projects such as floor refinishing and carpet cleaning, and solve problems as they arise.This position reports directly to the owner.Hours: Primarily Monday–Friday, 2:00 PM – 10:00 PM. Flexibility to work mornings and weekends is required, and you must be available by phone to clients and team members outside these hours when needed.Spanish fluency required.Key Responsibilities, Daily Operations, & Service QualityVisit job sites regularly to inspect quality, resolve issues, and communicate with customers about their accounts.Work hands-on during project work such as floor refinishing, carpet cleaning, and special cleaning projects.Ensure work schedules are followed, quality standards are met, and each building receives the service it is contracted for.Address customer concerns promptly and professionally to maintain satisfaction.Team Leadership & StaffingInterview and hire candidates for cleaner positions across all accounts.Train new and existing cleaning staff on procedures, quality standards, and company expectations.Provide ongoing coaching and feedback to Team Leads and staff to improve performance and build a positive work culture.Partner with Team Leads to manage and supervise cleaning staff and ensure they have the support they need to succeed.Supplies, Equipment & ResourcesMonitor inventory and ensure all job sites have the supplies and equipment needed to complete work each night; communicate supply needs to management.Confirm equipment is in good working order, arrange repairs or replacements as needed, and use resources efficiently to control costs while maintaining quality.Problem Solving & Continuous ImprovementIdentify issues affecting customer satisfaction or work quality and resolve them quickly, working with team members to find solutions.Track the performance of each account, look for ways to improve operations, and share ideas with the owner and management.Customer Relationship ManagementServe as the primary point of contact for customers on day-to-day service and account matters.Check in with customers regularly to confirm they are satisfied with our service.Handle complaints promptly and professionally, keeping customers informed of the steps being taken to resolve them.Support the onboarding of new customers and ensure a smooth transition to our service.Experience & EducationExperience3–5 years of experience managing cleaning operations or a similar service business.Experience supervising, training, and hiring frontline staff.Strong problem-solving skills and the ability to stay calm under pressure.Ability to work independently and make sound decisions without constant direction.Knowledge of cleaning industry standards and practices.Education & RequirementsHigh school diploma or equivalent required.Spanish fluency required.Experience in the cleaning industry preferred but not required.

Benefits

Opportunities for advancementPaid time offPaid trainingProfessional development assistance