Jewelry sales associate/Supervisor

Position OverviewWe are seeking a professional, customer-focused, and results-driven Jewelry Sales Associate / Supervisor to provide exceptional customer service, drive sales, and support the daily operations of a jewelry retail environment. The ideal candidate will have a strong passion for jewelry and luxury products, excellent communication skills, and the ability to build lasting relationships with customers while maintaining high standards of professionalism, product knowledge, and store presentation.Key ResponsibilitiesProvide personalized and professional customer service to customers in a luxury jewelry retail environment.Assist customers in selecting jewelry, watches, gifts, and other products based on their preferences, needs, and budget.Develop strong and lasting relationships with clients and provide a high level of after-sales service.Achieve and exceed individual and team sales targets and KPIs.Demonstrate strong knowledge of jewelry products, materials, gemstones, craftsmanship, collections, and brand standards.Handle customer enquiries, product consultations, sales transactions, exchanges, returns, and after-sales requests professionally.Maintain accurate records of customer information, sales transactions, stock movements, and product details.Assist with inventory management, stock receiving, stock transfers, stock counts, and regular inventory reconciliation.Ensure jewelry and other high-value products are handled, displayed, stored, and secured according to company procedures.Maintain excellent standards of visual merchandising, product presentation, cleanliness, and store organization.Support daily opening and closing procedures, cash handling, POS operations, and store security.Monitor stock levels and communicate replenishment requirements to management.Assist with promotional activities, product launches, client events, and special sales initiatives.Handle customer complaints and resolve issues professionally while protecting the company's reputation and customer relationships.Support and coach sales associates to achieve sales targets and maintain excellent customer service standards.Assist the Store Manager with daily operations, staff allocation, training, and performance monitoring.Lead the sales team in the absence of the Store Manager when required.Monitor daily sales performance, KPIs, customer traffic, conversion rates, and average transaction values.Prepare sales and operational reports when required.Ensure compliance with company policies, health and safety requirements, loss-prevention procedures, and security standards.Identify opportunities to improve sales performance, customer experience, and overall store efficiency.Requirements & QualificationsPrevious experience in Jewelry Retail, Luxury Retail, Fashion, Watches, Accessories, or Customer-Facing Sales.Previous supervisory or team-lead experience would be an advantage.Proven track record of achieving or exceeding sales targets and KPIs.Strong knowledge and genuine interest in jewelry, gemstones, watches, luxury goods, or premium products.Excellent customer service and relationship-building skills.Confident, professional, and polished communication style.Strong sales, negotiation, and product presentation skills.Excellent attention to detail, particularly when handling high-value products.Strong organizational, time-management, and problem-solving skills.Experience with POS systems, inventory management systems, CRM systems, and Microsoft Excel is preferred.Ability to work independently while also leading and supporting a team.Professional appearance and a strong understanding of luxury customer service standards.Reliable, proactive, and able to work effectively in a fast-paced retail environment.Strong integrity and a high level of responsibility when handling cash, jewelry, and other valuable merchandise.Flexible to work weekends, public holidays, and extended retail hours when required.Fluent English required; additional languages would be an advantage.Relevant jewelry qualifications, such as GIA or other recognized gemological training, would be an advantage.