Jira Administrator

First Tech is a technology company focused on building, scaling, and delivering innovative digital platforms across financial services and other industries.We combine technology, product expertise, and a deep understanding of customer needs to create solutions that simplify complex processes and deliver seamless digital experiences. Our platforms are designed to be scalable, reliable, and impactful, helping businesses and customers navigate the evolving digital landscape with confidence.Founded with a vision to accelerate digital transformation, First Tech brings together strong engineering capabilities, product development expertise, and a culture of innovation to build modern solutions that address real-world challenges.By partnering with forward-thinking businesses and developing technology-driven products, we aim to reshape industries and improve everyday experiences. We believe in creating an inclusive, collaborative environment where talented individuals are empowered to innovate, grow, and make a meaningful impact.Job PurposeThe Jira Administrator will be responsible for managing, maintaining, and continuously improving our Jira environment to ensure teams can work efficiently and effectively. The role will support the configuration of Jira projects, workflows, permissions, dashboards, and integrations while partnering with business and technology teams to understand their needs and translate them into practical Jira solutions.What You’ll DoAdminister and maintain Jira, including projects, workflows, issue types, custom fields, screens, permissions, notifications, and automation rules.Configure and optimize Jira workflows based on business and technical requirements.Manage user access, roles, groups, and permission schemes while ensuring appropriate governance and security.Build and maintain dashboards, filters, reports, and JQL queries to improve visibility and reporting.Support Jira Service Management configurations, including request types, queues, SLAs, and service workflows where required.Partner with Technology, Product, PMO, and other business teams to understand requirements and recommend effective Jira solutions.Troubleshoot Jira-related issues and provide day-to-day support to users.Maintain Jira integrations with Confluence and other internal or third-party tools.Review the existing Jira setup and identify opportunities to simplify, standardize, and automate processes.Maintain documentation for configurations, workflows, processes, and administration standards.Support Jira upgrades, application changes, testing, and implementation of new features.Promote Jira best practices and provide guidance or training to users when required.What We’re Looking For3+ years of experience administering Jira in a professional or enterprise environment.Strong hands-on knowledge of Jira configuration, including workflows, schemes, custom fields, permissions, automation, dashboards, and reporting.Experience with Jira Software and ideally Jira Service Management and Confluence.Strong understanding of JQL and Jira reporting capabilities.Experience managing Jira integrations, plugins/apps, and automation.Good understanding of Agile ways of working, including Scrum and Kanban.Ability to gather requirements from stakeholders and translate them into scalable Jira configurations.Strong troubleshooting and problem-solving skills with excellent attention to detail.Ability to balance user requirements with platform governance and standardization.Strong communication and stakeholder management skills, with the ability to work across both technical and non-technical teams.Atlassian/Jira certifications would be an advantage.BenefitsCompetitive salary and performance-based incentivesHealth and wellness supportCareer development and learning opportunitiesExposure to high-impact projects and cross-functional teamsA collaborative culture that encourages innovation and ownershipSo, what does it really mean to work at First.Tech?We are building a company where people are empowered to do their best work and grow. Our culture is rooted in ownership, collaboration, and continuous learning.As part of First Tech, you will be working in an environment that values innovation, speed, and impact, while giving you the opportunity to shape products that directly affect how people experience financial services.We are an equal opportunity employer and are committed to building a diverse and inclusive team. We welcome people from all backgrounds and encourage you to apply if this role excites you.