Journeyman Network Technician

The Network Technician will work with a team of network engineers to manage and maintain a converged Gigabit Ethernet network infrastructure supporting 66 ABG/SC and its customers under Core Services. The position installs, configures, maintains, and troubleshoots network infrastructure and supports classified, unclassified, and other networks while maintaining compliance with applicable DoD, Air Force, and DISA requirements.Work with a team of network engineers managing and maintaining a converged Gigabit Ethernet network infrastructure supporting 66 ABG/SC and its customers under Core ServicesInstall, configure, and troubleshoot network infrastructure, including UPS, with minimal supervision and short timelines using current networking technologiesProvide excellent customer support for network-related servicesPerform daily tasks and ongoing upgrade projects involving operational support for routers, switches, IP address management, network management tools, and integration of new networks into the existing architectureUpdate and maintain classified and unclassified network topology mapsAssist in securing network systems to meet applicable DoD, Air Force, and DISA compliance requirementsParticipate in system maintenance, optimization, and performance activities for classified, unclassified, and other enterprise networksInterface with vendors for warranty claims, hardware/software upgrades, and other technology updatesDiagnose data troubles, open and route trouble tickets, and handle customer support cases with third-party subject matter experts through Tier 3 contracted support constructsEnsure proper and timely resolution of network support issuesMaintain detailed records and follow locally established military processes and procedures to support network compliance with applicable directives, publications, and guidelines governed by external DoD agenciesResearch technical issues and develop solutions using strong attention to detailSupport emergency operations on an as-needed basis 24/7 and respond to operational needs according to contract parametersRequirementsTACLANE certification requiredHands-on experience configuring and installing Cisco and Juniper routers and switches requiredStrong network debugging and troubleshooting skills requiredWorking knowledge of DHCP, NMS including Orion NPM/NCM, Cisco ISE, and WiresharkStrong working knowledge and troubleshooting skills for Layer 2 and Layer 3 protocols in a VoIP environmentWorking knowledge of IP address management, DHCP, RADIUS, Syslog, and DNSKnowledge of W2K16/W2K19 is an added plusGood understanding of cabling, including Fiber and CAT5EKnowledge of firewalls, proxies, and UPS is requiredProficient with network hardware and related softwareCritical-thinking skills for problem identification and resolutionAbility to create and maintain operational procedures and topology maps using VisioSelf-motivated and able to work effectively in a team environmentFlexibility with hours is required; weekend work may be required as project or operational issues warrantStrong written, organizational, and verbal communication skillsStrong customer service skillsAbility to lift 50+ lbs. is requiredAssociate degree in IT, Mathematics, or Computer Science and 3+ years of experience in a Network role; an additional 2 years of relevant experience may substitute for the degreeDoD 8570 Certification / CompTIA Security+ requiredSecret-level DoD security clearance requiredBenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Short-Term & Long-Term DisabilityAmerican Operations Corporation is an Equal Opportunity Employer.