Junior Brokerage Executive

We’re Hiring | Junior Brokerage Executive | Fits Express - UPS Sri LankaWe are looking for a Junior Brokerage Executive to join our team and support our customs brokerage and customer service operations. The successful candidate will be responsible for coordinating shipment clearance activities, responding to customer inquiries, providing timely shipment updates, and ensuring a smooth and positive customer experience throughout the customs clearance process.This role is ideal for an individual with strong communication and coordination skills who is interested in developing a career in customs brokerage, freight forwarding, logistics, and international courier operations.

Key Responsibilities

Brokerage Operations & Clearance TrackingCoordinate and monitor customs clearance activities to ensure shipments are processed efficiently and within required timelines.Share shipment pre-alerts and provide proactive clearance updates to customers.Maintain accurate and up-to-date daily customs clearance reports.Coordinate with Wharf, Finance, Operations, and other relevant teams to facilitate customs clearance, payment processing, and final delivery.Follow up on pending shipments, documentation, payments, and clearance requirements.Customer Support & Brokerage ConsultationAct as a primary point of contact for customers regarding brokerage and customs clearance-related inquiries.Respond to customer inquiries through telephone, email, hotline channels, and walk-in visits in a professional and timely manner.Provide clear guidance on customs clearance procedures, required documentation, applicable charges, and shipment status.Maintain a customer-focused approach while ensuring accurate information is communicated.Complaint Handling & ResolutionInvestigate and resolve customer complaints and service-related issues promptly and professionally.Coordinate with relevant internal teams to identify solutions and ensure timely resolution.Follow up with customers to ensure concerns are appropriately addressed and service expectations are met.Documentation & Record KeepingMaintain accurate records of customer interactions, inquiries, transactions, complaints, and clearance-related activities.Ensure relevant shipment and customer information is properly updated in internal systems and databases.Prepare and maintain reports related to brokerage operations and customer service activities.Qualifications & Experience:Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Management, International Trade, Customs, or a related field.Previous experience in customer service, freight forwarding, customs brokerage, logistics, or courier operations will be an added advantage.Fresh graduates with a strong interest in logistics and customs brokerage are encouraged to apply.Basic understanding of customs clearance procedures and import/export documentation is an advantage.Good command of English, both written and spoken.Proficiency in MS Office, particularly Excel and Word.Ability to work effectively in a fast-paced and customer-focused environment.