Junior Cloud Support Associate

Junior Cloud Support Associate

Location: United States (Remote)Employment Type: Full-time, W-2Seniority: Entry Level

Department: Cloud Operations / Information TechnologyAbout the RoleWe are seeking a Junior Cloud Support Associate to assist with cloud infrastructure support, troubleshooting, monitoring, and day-to-day cloud operations.This entry-level opportunity is suitable for candidates who have developed foundational IT or cloud computing skills through internships, academic projects, personal projects, technical training, or early professional experience.The ideal candidate is curious about cloud technologies, enjoys troubleshooting technical problems, and is eager to learn how modern applications and infrastructure operate in cloud environments.

You will work with experienced technical professionals to investigate issues, document solutions, and support reliable cloud services.What You'll DoAssist with day-to-day cloud operations and infrastructure support.Help troubleshoot basic cloud service, application, connectivity, and configuration issues.Monitor cloud resources and assist with identifying operational issues.Support routine cloud administration tasks under established procedures.Assist with user access, permissions, and identity-management requests.Help document technical issues, troubleshooting steps, configurations, and resolutions.Work with technical teams to investigate incidents and escalate complex issues.Assist with basic networking and connectivity troubleshooting.Support routine maintenance, system checks, and operational reporting.Follow established security, access-control, and data-handling procedures.Help maintain cloud operations documentation and knowledge-base articles.Learn and apply cloud computing concepts, tools, and operational best practices.Collaborate with infrastructure, application support, and development teams.Required Qualifications0–2 years of relevant IT, technical support, or cloud-related experience, including internships, academic projects, personal projects, or equivalent practical experience.Basic understanding of IT infrastructure, operating systems, and troubleshooting.Foundational knowledge of cloud computing concepts, such as virtual machines, storage, networking, or cloud-hosted applications.Basic understanding of networking concepts such as IP addresses, DNS, VPNs, and connectivity.Familiarity with at least one operating system, such as Windows or Linux.Ability to investigate technical problems using a logical, structured approach.Strong analytical and problem-solving skills.Good written and verbal communication skills.Ability to document technical information clearly and accurately.Willingness to learn new technologies and work collaboratively in a remote environment.Preferred QualificationsExposure to AWS, Microsoft Azure, or Google Cloud Platform.Familiarity with Linux command-line basics.Basic understanding of networking, security, and access management.Exposure to monitoring, logging, or troubleshooting tools.Familiarity with scripting using Python, Bash, or PowerShell.Basic understanding of Git or version-control systems.Exposure to virtualization, containers, or infrastructure automation.Familiarity with cloud security fundamentals and least-privilege access.Experience with IT service-management or ticketing tools.Entry-level cloud certifications, such as AWS Certified Cloud Practitioner or Microsoft Azure Fundamentals, are beneficial but not required.CompensationBase Salary: $55,000–$75,000 per yearThis is a market-based recommendation for an entry-level position, not a confirmed employer pay commitment. The employer must confirm the actual good-faith salary range before publication. Compensation may vary based on qualifications, relevant skills, experience, and applicable location requirements.BenefitsBenefits will be provided in accordance with the employer's applicable benefits program and eligibility requirements.Work ArrangementThis is a fully remote position available within the United States, subject to applicable employment, payroll, and hiring requirements in the candidate's state of residence.Equal Employment OpportunityWe are an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics under applicable federal, state, or local law. Reasonable accommodations are available for qualified individuals with disabilities as required by law.