Junior Collection Associate – OtC (French Speaking)

About APi - Chubb Fire & Security FranceAPi - Chubb Fire & Security France is a leading provider of fire protection and electronic security solutions, offering a comprehensive range of services including fire detection, intrusion detection, access control, and video surveillance.Protecting a diverse portfolio of customers across France, including industrial and commercial facilities, hospitals, public institutions, shopping centers, government organizations, and data centers, Chubb Fire & Security employs over 3,800 professionals who are committed to safeguarding people and assets.We are proud to deliver exceptional customer service while operating with integrity, professionalism, and a strong focus on continuous improvement.About the RoleThe Junior Collection Associate supports customer receivables management and collection activities while developing expertise in the Order-to-Cash process, in compliance with Group policies and procedures. Key ResponsibilitiesThe main responsibilities include in particular:Monitor customer balances and overdue invoices.Follow up on outstanding receivables through email and telephone communications.Send payment reminders in line with established procedures.Record and maintain customer interaction details in the relevant systems.Escalate disputes and collection issues to senior team members when necessary.Support dunning and reminder activities.Collaborate with internal stakeholders to resolve customer issues.Contribute to maintaining accurate customer account information.Support the team in reducing overdue balances and improving collection performance indicators.Key SkillsTechnical SkillsThe candidate is expected to have the following skills:Basic understanding of finance, accounting or customer receivables processes.Interest in Order-to-Cash and collection activities.Good knowledge of Microsoft Excel, Outlook and Office applications.Ability to analyse basic financial information and customer accounts.Ability to learn systems and procedures quickly.Ability to work in a structured and high-volume environment.Soft SkillsAttention to detail, accuracy and rigor.Strong communication and customer-oriented mindset.Reliability and adherence to procedures and deadlines.Ability to work effectively within a multicultural team environment.Proactivity and willingness to learn.Good organisational and prioritisation skills.Respect for confidentiality and Group ethical standards.Candidate ProfileQualifications / EducationUniversity degree or ongoing studies in Accounting, Finance, Economics, Business Administration or a related field.Language SkillsFrench language skills at minimum B1 level.English language skills sufficient for an international business environment.ExperiencePrevious internship, apprenticeship or up to 2 years of experience in customer service, administration, collections, finance or accounting is appreciated but not mandatory.Experience in an international environment or Shared Services Center is considered a plus.