Junior Customer Service Representative (Fresh Graduate)

Job Overview We are seeking an enthusiastic and motivated Junior Customer Service Representative to join our team. In this entry-level role, you will be the first point of contact for our customers, assisting with inquiries and learning to deliver exceptional customer support with guidance from team members.Key ResponsibilitiesServe as the primary point of contact for customers via phone, email, or chat.Provide accurate and clear information regarding our services and offerings.Handle customer inquiries and requests with professionalism and dedication.Efficiently resolve basic customer issues to ensure high customer satisfaction.Maintain organized records of customer interactions, inquiries, and feedback.Qualifications & RequirementsExcellent communication and interpersonal skills.Strong problem-solving abilities, patience, and a positive attitude.Ability to multitask, learn quickly, and work under pressure.Bachelor’s degree or Diploma (Fresh Graduates are welcome to apply).Customer service certificates or training is a plus.Familiarity with customer service programs (e.g., Zendesk, Freshdesk, or similar platforms) is an advantage.Full proficiency in English (written and spoken) is required.Immediate availability to join is preferred.