Junior E-commerce & CRM Executive

Responsibilites:1. E-commerce ExecutionSupport the planning and execution of online campaigns (e.g. promotions, seasonal sales, product launches)Build and maintain campaign timelines and trackersWork closely with the design team for banner and creative asset creationPrepare clear briefs including banner sizes, copy, deadlines, and placement requirements.Grow online sales and other crucial online KPIs for the Singapore market.Support ad-hoc e-commerce and system-related tasks as required2. TikTok Shop Seller Centre Management (Very Important)Manage product listings on TikTok Shop Seller CentreProcess and monitor orders end-to-end, order confirmation, fulfilment coordination, returns/refunds, and resolving order-related disputes or buyer queriesSupport affiliate programme management: onboarding and communicating with affiliates/creators, tracking commission structures, and monitoring affiliate-driven sales performanceCoordinate LIVE stream selling operations, including scheduling, host briefing, and working with hosts/creators (including LOA and commission terms where applicable)Monitor TikTok Shop campaign participation (e.g. flash sales, vouchers, GMV Max) and ensure listings comply with platform policies and category requirementsTrack TikTok Shop performance metrics (GMV, conversion, affiliate contribution) and flag issues or optimisation opportunities to the E-commerce Manager3. CRM Execution (Online & Offline)Execute CRM campaigns for both online and offline customers across Email, Push Notifications, and SMS using CleverTapWork closely with the Marketing team to align CRM communications with ongoing brand, retail, and promotional campaignsWork with Design team for eDM creationRequirementsBachelor's degree in Business, Marketing, or a related field.2 - 3 years of experience in eCommerce, CRM, or related rolesExperience with Tiktok Seller centre management (MUST)Good communication skills and ability to work with regional teams (Important)Experience with Analytics tools is a must (GA4 and PowerBI)Comfortable working with spreadsheets and dataStrong attention to detail and ability to manage multiple tasksWillingness to learn and take ownership of execution tasksReporting LineReports directly to E-commerce Manager