Junior Operation executive

About the job We are looking for a detail-oriented and proactive Operations Executive to join our team. The candidate will be responsible for monitoring transactions, handling client queries, coordinating with internal teams, and ensuring smooth transaction processing and client support. Key ResponsibilitiesMonitor, verify, and approve transactions as per company process and compliance requirementsHandle client queries related to transaction status, delays, failed payments, and beneficiary fund receipt issuesCoordinate with internal teams and banking partners for transaction investigations and resolutionsRespond to clients professionally through email and other communication channelsSend regular transaction status updates and follow-up emails to clientsMaintain and update Excel/MIS sheets for all client queries, complaints, transaction issues, and resolutionsEnsure all client issues are tracked, resolved, and properly documentedEscalate critical or unresolved cases to the respective teams promptlyMaintain accuracy, confidentiality, and operational efficiency in daily activitiesRequirementsBachelor’s degree in B.Com, BBA, BBM, BA, MBA, or any banking/finance related fieldFreshers are welcome to applyGood verbal and written communication skills in EnglishBasic knowledge of banking, remittance, payment operations, or financial services preferredintermediary or Proficiency in MS Excel and basic computer applicationsStrong attention to detail and problem-solving skillsAbility to manage multiple tasks and work in a fast-paced environmentPreferred skillsExperience in customer support, banking operations, or payment processing is an added advantageUnderstanding of transaction monitoring and compliance processes preferredGood coordination and follow-up skillsSalary Package: 2000-2500 AED