Junior Operations & Collections Executive

Junior Operations & Collections Executive 📍 Dubai, UAEAbout MCL FinanceSince 2018, we've helped over 2,000 SMEs across the UK and UAE access the capital they need to grow — fast, clear, and with care. We believe finance should work better for the people building our economy: fewer hurdles, faster answers, and support that actually feels human. We back ambition with real funding and smart tools, backed by a team that gets what running a business takes. Our model puts people over paperwork — we work with brokers and business owners to deliver funding that fits, without the faff.🎯 Our MissionTo reshape SME finance and level the playing field for good — giving ambitious businesses the fast, fair funding they need to build what's next.The RoleThe Junior Operations & Collections Executive supports the day-to-day processing and servicing of invoice factoring cases. You'll coordinate with brokers and customers, make sure applications and documents are complete, see post-disbursal requirements through to completion, and support collections on early-stage overdue accounts. It's a hands-on role with full training and a clear path to progress within MCL's operations team.Key ResponsibilitiesAct as a day-to-day contact for brokers on case updates and document requestsLog new applications and maintain accurate case records in our CRM/loan management systemReview submissions against MCL's document checklist and follow up for missing informationEnsure cases are complete and properly organised before passing them for credit assessmentCoordinate with brokers, customers and the internal credit/operations team throughout the processAfter disbursal, contact customers to complete required agreements, signatures, acknowledgements and other checksCollect and verify security documents (e.g. cheques, direct debit mandates) as required post-disbursalTrack outstanding post-disbursal requirements and follow up until completionMonitor assigned early-stage overdue accounts and make collection calls when payments are missedFollow up professionally but persistently with customers on overdue paymentsMaintain accurate notes of calls, payment commitments and collection activityEscalate broken payment promises and problem accounts to senior team membersAssist with general operations and administrative tasks as required🔍 What We're Looking For1-3 years of experience in an operations, customer-facing or phone-based roleBachelor's degree preferredStrong spoken and written EnglishComfortable speaking to customers and brokers over the phone throughout the dayHighly organised and able to manage multiple cases simultaneouslyStrong follow-up mentality — doesn't need repeated reminders to chase somethingComfortable having difficult conversations about overdue paymentsGood attention to detail when checking documentsExperience using a CRM or loan management systemBasic Excel/Google Sheets skillsBonusUAE experience in finance, lending, factoring, collections, banking, customer service or call-centre rolesOur OfferSalary: up to AED 5,000/month, depending on experienceThe opportunity to shape underwriting practice in a growing regional marketA collaborative, fast-moving team environmentGenuine progression opportunities as MCL Finance scales in DubaiExposure to senior stakeholders across the wider groupA business that backs ambition — both our customers' and our own