Junior Technical Customer Success Specialist

Join the Customer Success Team at Lenks.aiLenks.ai is looking for a highly communicative and technically capable Junior Technical Customer Success Specialist to support the onboarding, implementation, and success of our enterprise customers.In this customer-facing role, you will guide new customers through their onboarding journey, deliver technical training, assist with software setup, and ensure users have a seamless experience from implementation through adoption. You will work closely with customers and collaborate with our technical and product teams to deliver an exceptional onboarding experience.📍 Location: Riyadh, Saudi Arabia💰 Salary: SAR 6,500 per month (fixed, non-negotiable)Key Responsibilities:* Manage enterprise customer onboarding after contracts have been signed.* Guide customers through the setup of their Lenks.ai company profile, user accounts, and platform configuration.* Support users with installing and configuring the Lenks.ai desktop application, Chrome extension, and required integrations.* Deliver individual and group onboarding and training sessions for customer teams.* Visit customer sites when required to provide implementation and onboarding support.* Act as the primary point of contact between customers and the Lenks.ai technical team.* Receive, troubleshoot, and resolve first-level technical issues, escalating complex cases when necessary.* Monitor customer activation, onboarding progress, and user adoption to ensure successful implementation.* Collect customer feedback and communicate recurring product improvements to the Product and Engineering teams.* Maintain accurate onboarding, training, implementation, and support documentation.What We Offer:Supportive and motivated work environment.great office space in Riyadh.Training and career growth opportunities.Direct exposure to enterprise technology projects. Requirements:* Saudi National.* Bachelor’s degree in Information Technology, Information Systems, Computer Science, Software Engineering, or a related field.* A relevant technical certification.* 1–3 years of experience in Technical Customer Success, Technical Support, Software Implementation, IT Support, or a similar customer-facing technical role.* Strong verbal and written communication skills in both Arabic and English.* Good understanding of software applications, system integrations, and technical troubleshooting.* Experience supporting Microsoft Windows and Microsoft 365 environments is preferred.* Excellent presentation, training, communication, and organizational skills.* Ability to explain technical concepts clearly to non-technical users.* Valid Saudi driving license and willingness to travel to customer sites when required.* Based in Riyadh or able to work in Riyadh.Preferred Qualifications:* Experience working in a SaaS company.* Experience delivering software onboarding or user training.* Familiarity with enterprise software implementations and customer support processes.Who We’re Looking For:We’re looking for someone early in their career who is passionate about technology, enjoys working directly with customers, communicates confidently, and takes ownership of delivering an outstanding customer onboarding experience. The ideal candidate is proactive, quick to learn, organized, and committed to helping customers succeed.If you’re excited about working at the intersection of technology and customer success, we’d love to hear from you.📩 Apply through LinkedIn.