Key Account Executive

1. Job Purpose

• The role of the Key Account Executive is to support the development and maintenance of the relationshipswith the key accounts
• The Key Account Executive is also responsible for monitoring of the customer satisfaction level, andcontinuous improvement of the customer experience
• Succeeding in the role of the Key Account Executive will require strong business acumen as well as goodcommunication and sales skills, along with the ability to understand client needs and requirements2. Key AccountabilitiesPlanning
• Understand the account plan
• Focus on planning all operational activities to ensure timely servicedelivery to the key account to ensure they achieve the planned resultsand create a consistent experience for the customerRelationship Management
• Maintain strong relationships with key accounts and ensure seamlesssupport is provided
• Act as a first point of contact to provide customer updates, resolvecustomer issues and escalations
• Identify needs and oppurtunities within key accounts and ensureseamless support is providedProvide services
• Liaise with all customer, internal and Corporate functions
• Take the necessary actions to secure all shipments of the account arecompleted in time and according to agreed quality standardsResolve issues
• Handle complaints or issues in first line
• Ensure that appropriate measures are taken to prevent and resolveissues and customer complaintsReporting
• Track all contracted services and submit monthly reports to CommercialDirector on services provided, issues identified and solutions offered
• Extract and create reports from the system on the status of theshipments and operations to update customersCollection
• Oversee the accounts process to guarantee timely collection fromclients.
• Work closely with the finance and billing departments to identify andrectify any billing discrepancies, ensuring swift resolution of paymentissues.Business portfolio
• expanding the business portfolio with existing key clients entailscultivating robust relationships, conducting needs analyses, providingtailored solutions, and strategically introducing complementary services.This necessitates effective communication, collaboration, andadaptability to market dynamics.Explore new opportunity
• tasked with strategically exploring new business opportunities throughmarket analysis, lead generation, understanding client needs,developing customized solutions, leveraging strategic networks, stayingabreast of industry trends, conducting competitor analysis, articulatingthe company's value proposition effectively, cultivating relationships,and maintaining a commitment to continuous learning3. Job Requirements
• Bachelor Degree in Business Administration, Management or equivalent
• Minimum 2 years of experience of commercial shipping experience