Key Account Manager

COMPANY DESCRIPTIONMaterial World is a 100% Australian-owned and operated business that has been supplying quality fabrics, blinds, curtains, and haberdashery for over 25 years. The company is known for its broad product range that supports both everyday home projects and bespoke interior designs. Our experienced, approachable staff provide guidance on the latest trends in colour, texture, style, and design to help customers achieve their preferred home décor. Material World offers a customer-focused, design-conscious environment where team members contribute directly to enhancing clients' living spaces.ROLE DESCRIPTIONThis full-time, on-site Key Account Manager role is based in Chatswood West, NSW. You'll oversee relationships with Material World's trade and key accounts — designers, architects and builders — ensuring their needs are understood and met through tailored product and service solutions. The role blends strategic account management with hands-on trade sales: prospecting new accounts, preparing business plans and sales forecasts, coordinating orders and deliveries, and identifying growth opportunities within existing accounts, alongside site measures, tenders and trade-specific quoting.WHAT YOU'LL DO•    Prospect and win new trade accounts, and manage and grow existing key account portfolios.•    Prepare business plans and sales forecasts, and identify growth opportunities within accounts.•    Prepare estimates for tenders and indicative quotes for trade accounts.•    Coordinate orders and deliveries, ensuring agreed pricing and discounts stay consistent and jobs stay on track.•    Carry out on-site measures and prepare quotes for trade jobs.•    Collaborate with internal teams to optimise product offerings and respond promptly to customer inquiries.•    Attend industry networking events (fabric and showroom launches, trade nights, etc.).•    Maintain trade sample boxes and brochures, and your work vehicle — keeping samples current, fuelled and roadworthy.•    Monitor market trends and contribute to promotional activities.•    Maintain accurate account records and reports using CRM tools.•    Book and manage your own appointments and diary.QUALIFICATIONS•    Demonstrated experience in Key Accounts and Account Management, with the ability to build and sustain long-term client relationships.•    Comfortable and accurate doing on-site measures; window furnishings or soft furnishings experience highly regarded.•    Proven customer service skills with a client-focused approach and the ability to resolve issues effectively and professionally.•    Excellent communication and negotiation skills, with confidence presenting solutions and coordinating with internal teams.•    Experience in retail, textiles, interior design, or building/construction trades is highly regarded.•    Strong organisational skills, attention to detail, and proficiency with standard business software and CRM tools.•    Valid driver's licence; able to work on-site full-time in Chatswood West, NSW, travel for measures, quotes and events, and occasionally support in-store customer interactions.•    Relevant qualification in business, sales, or a related field is beneficial but not mandatory.Australian working rights needed ( no visa/sponsorship provided )WHAT'S ON OFFER•    Competitive remuneration with a commission-based incentive structure tied to account growth.•    An established trade client base to build on, backed by 25+ years of brand reputation, product range and showroom support.•    A customer-focused, design-conscious team environment.