Key Account Manager

Findmea Recruitment has been exclusively engaged to source and vet a Key Account Manager for a growing International Freight Forwarder.Based in their rapidly expanding Brisbane office, this is an opportunity for an experienced freight professional who wants more than just another account management role. You'll be given ownership of key Queensland customer relationships, the autonomy to make commercial decisions, and the support of a leadership team that values initiative over bureaucracy.Working closely with the Managing Director, national sales team, and local operations team, you'll have the freedom to shape your approach, influence outcomes, and play a significant role in the continued growth of the business.This is a company that's investing heavily in technology and AI, empowering its people with better tools rather than more processes. With an average employee tenure of five years, they've built a strong reputation for retaining and developing talented professionals through genuine career pathways and internal progression opportunities.What's in it for you?Real autonomy and ownership of key customer accounts.Direct access to senior leadership and decision-makers.The opportunity to influence commercial outcomes rather than simply manage transactions.A growing business where your contribution will be noticed and rewarded.Access to some of Queensland's most important freight forwarding customers.Significant investment in technology, systems, and AI-driven efficiencies.Clear career progression opportunities in a supportive and ambitious organisation.Key ResponsibilitiesManage and grow a portfolio of strategic customer accounts.Place freight with shipping lines and overseas agents.Source competitive rates, capacity, and transit solutions.Liaise with transport providers regarding tariffs and special quotations.Work closely with customers to understand their logistics challenges and deliver tailored solutions.Convert enquiries into ongoing business opportunities.Maintain and manage quotations, opportunities, and customer interactions through Salesforce.Ensure effective track and trace visibility for clients.Collaborate with operational teams to proactively manage delays and customer expectations.What We're Looking ForMinimum 3 years' experience in freight forwarding, account management, or sales.A proven ability to build, retain, and grow customer relationships.Strong commercial acumen and negotiation skills.A proactive, self-driven approach with the confidence to work autonomously.Excellent communication and stakeholder management skills.Experience using CargoWise and Salesforce (or similar CRM systems).Australian Citizenship or Permanent Residency.Why Apply?If you're tired of being constrained by excessive processes, limited decision-making authority, or a lack of growth opportunities, this role offers something different.You'll join a business that trusts its people, values initiative, and gives high performers the freedom to succeed. Whether your goal is to advance your career, build stronger customer relationships, or have a greater influence on business outcomes, this opportunity provides the platform to do it.