Key Account Manager

Key Account Manager – Owner Relations | First Class Property Management, DubaiFirst Class is the largest short-term rental management company in the Middle East, with 700+ units, around 92% occupancy and a team of 160+. We manage the full lifecycle for property owners, from fit-out to guest stays to returns, and many of our owners are international investors, particularly from Germany, Austria and Switzerland.We're building a dedicated Owner Relations team. Your job is to keep our most important owners informed, confident and with us for the long term.What you'll doOwn a portfolio of key owners after onboarding, as their single point of contact.Explain performance clearly: occupancy, ADR, RevPAR and how their unit compares to the market.Contact owners proactively with monthly reviews, market updates and a clear plan for each unit.Spot at-risk owners early and act before problems turn into termination notices.Recommend the right product for each unit: short-term, mid-term, long-term leasing, upgrades or sale.Coordinate with revenue management, operations and maintenance to resolve owner issues quickly.Handle renewals and upsells within your portfolio.What we're looking for3 to 6 years in account management, property management, hospitality or asset management.Strong analytical skills. You can read a revenue report, spot trends and turn the numbers into clear recommendations.Excellent communication skills, written and spoken, especially with demanding international investors.Advanced Excel (pivot tables, lookups, charts) and strong PowerPoint skills for owner reports and presentations.Fluent English. Calm under pressure, organised, and follows through.Experience with PriceLabs, a PMS or a CRM is a plus.What we offerAED 15,000 to 20,000 per month (all-inclusive), depending on experience.A quarterly performance bonus tied to owner retention and satisfaction.A central role in a growing company expanding into other marketsDirect exposure to leadership.