Key Account Manager

Position Summary:The Key Account Manager will be responsible for managing strategic client relationships, identifying new business opportunities, and driving commercial growth for iPay, with a focus on innovative projects across the Fintech, eCommerce, and Telecommunications sectors. The role involves developing strategic partnerships, expanding key accounts, and supporting the commercial growth of new ventures and business initiatives.

Responsibilities

Key Account Management & Client RelationshipsDevelop and maintain strong relationships with key clients, corporate accounts, and strategic partners.Act as the primary point of contact for assigned accounts, ensuring client satisfaction and effective communication.Understand client requirements and identify opportunities to provide suitable business solutions.Conduct regular account reviews to monitor performance and identify growth opportunities.Business Development & Strategic PartnershipsIdentify and pursue new business opportunities within Fintech, eCommerce, and Telecommunications.Establish partnerships with corporate clients, technology providers, startups, and other business stakeholders.Support the commercial development and market expansion of new projects and business initiatives.Prepare business proposals, negotiate commercial terms, and secure new business agreements.Revenue Growth & Commercial PerformanceAchieve assigned revenue, client acquisition, and business development targets.Identify cross-selling and upselling opportunities across iPay's business portfolio.Monitor account performance, profitability, and commercial commitments.Maintain an active sales pipeline and prepare regular forecasts and performance reports.Startup & Project CommercializationSupport go-to-market activities and customer acquisition for new products and projects.Identify potential clients, business partners, and market opportunities.Collaborate with internal teams to support successful project implementation and service delivery.Gather client feedback and market insights to support product development and business growth.Market Research & Internal CoordinationMonitor industry trends, competitor activities, and emerging business opportunities.Coordinate with Product Development, Technology, Operations, Finance, and Marketing teams.Maintain accurate records of client accounts, business opportunities, and commercial agreements.Ensure compliance with company policies and applicable regulatory requirements.

Requirements

Bachelor's degree in Business Administration, Marketing, Finance, or a related field.Minimum 3–5 years of experience in Key Account Management, Business Development, Corporate Sales, or Strategic Partnerships Experience in Fintech, eCommerce, Telecommunications, Technology Solutions, or Digital Services.Proven ability to manage corporate accounts, develop partnerships, and achieve revenue targets.Experience with startups, technology-driven businesses, or new product launches is an advantage.Good understanding of the UAE business environment and B2B marketProficiency in MS Office, CRM systems, and sales reporting.Excellent English communication and negotiation skills; Arabic is an advantage.UAE driving license is preferred