Key Account Manager

Role SummaryThe Key Account Manager owns and grows the company's most strategic customerrelationships across Makkah and Madina, including five-star hotels, advanced cateringcompanies, and other high-value accounts. This role requires an established sales professionalwith a strong, ready network of decision-makers in the local hospitality and catering sector, anda track record of managing large, complex accounts end-to-end.Key Responsibilities

• Manage and grow a portfolio of high-value accounts (five-star hotels, advanced caterers,and similar premium clients) across Makkah and Madina.
• Leverage existing, ready relationships and network with key decision-makers to opennew high-value accounts.
• Develop and execute account plans that grow revenue, share of wallet, and long-termcontract value.
• Serve as the primary point of contact for strategic clients, ensuring high service levelsand swift resolution of escalations.
• Negotiate pricing, contracts, and service agreements in line with company policy andprofitability targets.
• Conduct regular business reviews with key clients to track satisfaction, usage, andgrowth opportunities.
• Monitor market trends, competitor activity, and customer needs within the premiumhospitality and catering segment.
• Collaborate with operations, supply chain, and customer service teams to guaranteeseamless account delivery.
• Prepare accurate sales forecasts, pipeline reports, and account performance updates formanagement.
• Represent the company at industry events and client meetings across both holy cities.Qualifications & Experience
• 10+ years of sales/account management experience, with a proven, ready portfolio ofcontacts and accounts in Makkah and Madina.
• Demonstrated experience managing large accounts such as five-star hotels, advancedcaterers, or similar premium clients.
• Strong negotiation, relationship-management, and strategic account-planning skills.
• Deep understanding of the Makkah/Madina hospitality, catering, and FMCG/food-servicemarket.
• Bachelor's degree in Business, Marketing, or a related field (preferred).
• Fluent Arabic and strong English communication skills.
• Willingness and ability to travel regularly between Makkah and Madina.
• Valid Saudi driving license and own vehicle preferred.Key Performance Indicators (KPIs)
• Revenue growth and retention across assigned key accounts.
• Number of new high-value accounts acquired.
• Client satisfaction and contract renewal rate.
• Forecast accuracy and pipeline health.