Key Account Manager - Consumer

Key Account Manager for Salon Business

Location: UAEJob Purpose:We are looking for an experienced Key Account Manager to manage and grow a portfolio of key salon accounts while leading and supporting a team of sales professionals.

The role will be responsible for driving sales performance, strengthening customer relationships, identifying business opportunities, and ensuring excellent execution across the market.

Key Responsibilities

Lead, manage, and coach the sales team to achieve monthly and annual sales targets.Manage and develop a portfolio of key salon accounts, ensuring strong business growth and customer retention.Build and maintain strong relationships with salon owners, managers, and key decision-makers.Identify opportunities for increased product penetration, cross-selling, upselling, and new business development.Conduct regular market and salon visits with the team to assess business performance, customer needs, and market opportunities.Ensure strong product knowledge across the team and effective communication of product benefits and commercial opportunities.Monitor account performance, identify sales gaps, and implement action plans to maximize revenue.Ensure effective execution of product launches, promotions, merchandising, and trade activities across key accounts.Coordinate with Education and Training teams to support product knowledge and technical training for salon staff.Monitor competitor activity, market trends, pricing, and customer behavior, providing relevant market insights to management.Conduct regular business reviews with key accounts and ensure timely follow-up on orders, stock levels, promotions, and commercial opportunities.Take ownership of customer collections.Proactively follow up on outstanding and overdue payments to ensure collections are made within agreed credit terms.Provide regular sales, market, account, and team performance updates to management.Identify opportunities to improve team productivity, customer coverage, and overall market performance.Experience, Qualifications and Skills:Proven experience in Key Account Management, Sales, or Business Development, preferably within the professional beauty, salon, FMCG, or related industry.Previous experience managing and developing a sales team.Strong network and understanding of the salon/professional beauty market is highly desirable.Strong commercial, negotiation, relationship management, and communication skills.Ability to analyze sales performance, identify gaps, and translate insights into action.Strong leadership skills with the ability to coach, motivate, and drive team performance.Willingness to conduct regular market and customer visits.Strong understanding of sales targets, account management, collections, and commercial KPIs.