Key Account Sales Manager

Job PurposeThe Key Account Sales Manager owns and grows the company's relationships with its largest and most strategic customers in the Kingdom, mainly in FMCG, food and beverage, pharmaceuticals, healthcare, cosmetics and consumer goods. The role is responsible for winning new key accounts, increasing share of wallet with existing ones, and securing long-term supply agreements for folding cartons and offset-printed products, while protecting margins and customer satisfaction.Key ResponsibilitiesAccount management and growthManage a portfolio of key accounts and act as the single point of contact for commercial mattersBuild and execute annual account plans with clear volume, revenue and margin targetsIdentify upselling and cross-selling opportunities across folding cartons, labels, leaflets, brochures, commercial print and other offset productsDevelop strong relationships with decision makers in procurement, marketing, brand, R&D and supply chainNew business developmentIdentify, target and win new key accounts and new projects in priority sectorsPrepare a pipeline of qualified opportunities and report on it regularlyRepresent the company at customer meetings, plant visits, industry exhibitions and tendersQuotations, pricing and contractsPrepare technically and commercially sound quotations in coordination with estimating, technical and production teamsNegotiate prices, payment terms and annual or multi-year supply agreements within approved margin guidelinesMonitor raw material (board, ink, coatings, films) price movements and manage price adjustments with customersCustomer service and internal coordinationCoordinate with prestige, pre-press, production, planning, quality and logistics to ensure on-time, in-full deliveryManage new product development: artwork approvals, samples, mock-ups, trials and first production runsHandle customer complaints and claims, working with quality teams to reach fast, documented resolutionEnsure compliance with customer specifications, brand standards and applicable regulations (for example SFDA, SASO, and food/pharma packaging requirements)Reporting and controlForecast sales and demand for key accounts and share with planningTrack sales, margins, receivables and collections for assigned accountsMaintain accurate CRM records and deliver monthly and quarterly reports to managementProvide market and competitor intelligence to support strategy and pricingQualifications and ExperienceEducationBachelor's degree in Business, Marketing, Engineering, Printing/Packaging Technology or a related field. An MBA or packaging certification is an advantage.Experience5 to 10 years of sales experience in packaging industry is a MUST, with at least 4–5 years in folding carton, offset printing or packaging salesProven record of managing key accounts and closing large, multi-year supply agreementsExisting relationships with FMCG, food, pharmaceutical or consumer goods companies in Saudi Arabia/GCC are strongly preferredExperience working in the Saudi market is strongly preferredSkills and competenciesStrong negotiation, presentation and commercial acumenAbility to read costing and margin structures and make sound pricing decisionsExcellent communication and relationship-building skills at all levelsSelf-driven, organized and results-oriented, able to work independently and manage multiple accounts and deadlinesProficiency in MS Office and CRM tools; ERP experience (SAP or similar) is an advantageFluent in English and Arabic (written and spoken)Valid Saudi driving licence and willingness to travel within the Kingdom and the GCC