Key Account Sales Specialist

Company Description Shopreturns simplifies hassle-free international returns for both online shoppers and e-commerce brands. Shoppers benefit from, full tracking, and eco-friendly return choices. Online stores gain local return addresses across Europe, trusted carriers, full customs handling, and direct marketplace integrations with dedicated return labels for Zalando, eBay, and Amazon. Backed by Global24, Shopreturns combines reliable logistics with an intuitive platform to streamline reverse logistics. Under one brand, Shopreturns offers flexible solutions tailored to modern cross-border e-commerce needs.Role Description The Key Account Sales Specialist is a full-time, on-site role based in the Wroclaw Metropolitan Area. This role focuses on managing and growing relationships with key e-commerce clients, ensuring that Shopreturns’ solutions meet their operational and commercial needs. Daily tasks include prospecting and onboarding new key accounts, preparing and delivering tailored sales presentations, negotiating terms, and coordinating implementation with internal teams. The specialist monitors account performance, analyzes return data, and identifies upsell and cross-sell opportunities to drive revenue and client satisfaction. Collaboration with operations, customer service, and product teams is essential to resolve issues, optimize processes, and provide feedback on client needs.QualificationsStrong Account Management skills, including relationship building, stakeholder management, and long-term client retention.Solid Sales capabilities, such as prospecting, pipeline management, negotiation, and closing deals with B2B clients.Excellent Communication skills for clear presentations, written proposals, and effective collaboration with internal and external partners.Demonstrated Analytical Skills to interpret performance metrics, identify trends in return data, and propose data-driven improvements.Customer Service orientation, with a focus on responsiveness, problem-solving, and maintaining a positive client experience.Experience in e-commerce, logistics, or SaaS solutions is highly beneficial.Ability to work on-site in the Wroclaw Metropolitan Area and travel to client meetings as needed.Proficiency in CRM tools and common office software; familiarity with marketplace ecosystems (e.g., Amazon, eBay, Zalando) is an advantage.Professional working proficiency in Polish ; additional European languages are a plus.