Key Accounts Manager - Ecommerce (Wholesale)

The Key Accounts Manager (E-commerce) owns and grows our wholesale business through e-commerce marketplace accounts on the vendor (1P) model. The role is accountable for sell-in revenue, account profitability and the commercial relationship with platforms such as Amazon (via Vendor Central), Noon, Namshi and other regional e-commerce retailers.ResponsibilitiesAccount management and growthManage and grow the wholesale (vendor) business across assigned e-commerce accounts, starting but limited to Amazon Vendor Central, Noon, Namshi.Own annual and monthly sell-in targets, account plans and joint business plans with each platform.Build strong relationships with platform category managers, vendor managers and buying teams.Lead annual vendor negotiations: terms of trade, margins, payment terms, co-op and promotional funding.Identify new growth opportunities: new ASINs, assortment expansion, new categories and new e-commerce accounts.Commercial and P&L ownershipOwn the e-commerce P&L per account: gross sales, net sales, trade terms, chargebacks, contribution margin.Apply billing factors and cost logic (cost price, MRP/RRP, landed cost, allowances, co-op, freight and damage terms) to set pricing and protect margin.Model the profitability of every deal, promotion and new listing before approval.Reconcile invoices, deductions, chargebacks and shortage claims; raise and recover disputes.Operations and portal managementManage day-to-day backend operations on Amazon Vendor Central and other vendor portals.Own end to end process of PO fulfilment (PO acceptance, PO quantities and track fill rates, on-time deliver).Maintain catalog, cost changes and product content accuracy with the content team.Forecast demand with the brand team to avoid stock-outs and excess inventory.Data, reporting and analysisTrack sales, sell-through, inventory weeks of cover, price competitiveness and margin using Vendor Central / Retail Analytics reports.Produce weekly and monthly performance dashboards and business reviews for management.Turn data into action: flag underperforming SKUs, pricing gaps and growth levers.Cross-functional coordinationWork with marketing, supply chain, finance and brand teams on launches, promotions (e.g. Prime Day, White Friday, Ramadan, Black Friday) and campaigns.Mandatory RequirementsE-commerce experience is mandatory: minimum 5-7 years in e-commerce, with at least 3-4 years in e-commerce key account management (sales driven).Amazon Vendor Central: hands-on, working knowledge of the backend portal - POs, cost and item setup, chargebacks, invoicing, Retail Analytics and vendor reports.E-commerce ecosystem knowledge: clear understanding of how marketplaces, 1P vendor and 3P seller models, fulfilment, pricing and promotions work.Billing factors and cost logic: confident with cost price build-ups, margins, trade terms, allowances, co-op and deductions.E-commerce P&L understanding: able to read, build and manage an account-level P&L and explain what drives it.Strong with numbers and data: advanced Excel (pivot tables, lookups, modelling); comfortable working with large data sets.Number-driven mindset: proven record of hitting and exceeding sales and margin targets.Degree in Business, Commerce, Marketing or a related field; MBA is a plus.Excellent communication and negotiation skills in English; Arabic is a plus.Good to have : Platform Marketing Knowledge: Familiarity with Amazon Ads (Sponsored Products, Sponsored Brands, DSP), on-platform promotions, deals and coupons, A+ Content, and Brand Stores.Watches and Jewellery Experience: Experience in watches, jewellery, fashion accessories, or other premium and lifestyle brands.Regional E-commerce Platforms: Experience working with other regional e-commerce platforms and their vendor portals.Analytics Tools: Familiarity with Power BI, Helium 10, or similar analytics platforms.AI Tools: Hands-on experience using AI tools to improve business performance, efficiency, or decision-making, with demonstrable business value.