KYC, AML & Compliance Operations Manager

Location: Dubai, United Arab EmiratesEmployment type: Permanent, full-timeCompany: Goidentity, part of Goaco GroupAbout GoidentityGoidentity helps organisations verify customers quickly and securely through one flexible digital identity-verification platform.Our services bring together document verification, biometrics, KYC and AML screening to help businesses create safer and more efficient onboarding journeys.As Goidentity grows across the UAE, UK and other international markets we are looking for a hands-on KYC, AML & Compliance Operations Manager to help us maintain high standards across customer verification, client onboarding and our wider business operations.The roleYou will take ownership of the day-to-day operational management of KYC, KYB and AML verification activity across Goidentity.This is a hands-on role. You will personally review cases, investigate exceptions, make documented risk-based decisions and help improve our policies and processes.You will work closely with clients, senior leadership, Operations, HR, Product and Technology. You will also use operational findings to help improve the Goidentity platform and the experience of businesses and individuals using it.The role is not currently positioned as an appointed MLRO role. However you should understand when and how potentially suspicious activity must be escalated to an authorised Compliance Officer or MLRO.What you will be responsible forKYC, KYB and AML operationsReview identity-verification results for individuals, companies, directors and beneficial ownersConduct and oversee KYC, KYB, customer due diligence and enhanced due diligence reviewsVerify corporate structures, trade licences, ownership information and ultimate beneficial ownersReview Emirates ID, passports, UAE residency documents and international identity documentsAssess PEP, sanctions and adverse-media screening resultsScreen against relevant UAE and international sanctions listsReview source-of-funds and source-of-wealth evidence where appropriateInvestigate failed, inconclusive or potentially suspicious verification casesApply a documented risk-based approach when approving, rejecting or escalating casesSupport onboarding and periodic reviews for clients, customers, users, suppliers and other third partiesMaintain complete and audit-ready case filesIdentify cases requiring escalation to the appropriate Compliance Officer or MLROSupport authorised reporting and escalation processes including goAML where applicableQuality and operational managementCreate quality-control checks for verification and due diligence decisionsMonitor case volumes, turnaround times, failure reasons, risk outcomes and service levelsProduce clear operational and compliance reporting for senior leadershipIdentify recurring risks, control weaknesses and customer journey issuesDevelop practical procedures, checklists, risk-rating models and escalation routesConduct periodic reviews to confirm that customer information remains accurate and currentHelp prepare for client reviews, audits and regulatory enquiriesDeliver practical KYC and AML guidance to colleaguesKeep up to date with UAE AML/CFT/CPF, UBO, sanctions and digital identity developmentsClient and product supportHelp Goidentity clients understand verification results and onboarding requirementsSupport clients in designing proportionate KYC and AML workflowsClearly explain that clients remain responsible for their own regulatory decisions and obligationsWork with Product and Technology teams to improve verification rules, workflows and user journeysReview operational data to identify product improvementsHelp test new identity, biometric, screening and verification features before releaseSupport the development of UAE-specific and international verification servicesHR and wider operationsSupport employee and contractor identity and document-verification processesHelp HR maintain accurate onboarding, visa and employment-related recordsSupport appropriate checks for right to work, qualifications and employment documentationAssist with supplier and business-partner due diligenceImprove operational policies, controls and record-management processesWork across departments to promote a strong culture of quality, confidentiality and responsible decision-makingWhat we are looking forStrong hands-on experience in KYC, KYB, AML, customer due diligence or financial crime operationsExperience reviewing both individual and corporate customersGood knowledge of CDD, EDD, PEPs, sanctions, adverse media, beneficial ownership and risk-based decision-makingExperience investigating complex or higher-risk casesUnderstanding of UAE AML/CFT requirements and regulatory expectationsSound judgement with the confidence to approve, reject or escalate cases based on evidenceExcellent attention to detail and a commitment to accurate record keepingExperience creating or improving operational procedures and controlsAbility to analyse operational data and produce clear management informationConfidence communicating with clients, colleagues and senior stakeholdersComfortable working in a growing technology business where processes continue to evolveWillingness to manage the wider process while remaining personally involved in case reviewsDesirable experiencePrevious KYC, AML or compliance experience within the UAEExperience with a bank, FinTech, RegTech, exchange house, law firm, accountancy practice, real-estate business, corporate-services provider or another regulated organisationExperience using digital identity, biometric, document-verification, PEP, sanctions or adverse-media screening platformsKnowledge of the UAE goAML reporting and escalation processUnderstanding of UAE targeted financial sanctions and UBO requirementsExperience supporting businesses regulated by the Central Bank of the UAE, DFSA, FSRA, VARA, Ministry of Economy and Tourism or another UAE authorityICA, ACAMS or another recognised AML or financial crime qualificationExperience working with product, engineering or software delivery teamsArabic language skills would be beneficial but are not essentialWhy join Goidentity?This is an opportunity to shape a growing digital identity-verification platform rather than simply operate an established compliance process.You will work closely with senior leadership and will have a direct influence on our operations, product development and growth across the UAE and international markets.Goidentity is part of Goaco Group, a UK-founded digital and technology organisation established in 2010 with an established presence in Dubai.