L2 Application Support Engineer (FAST Payments)

We are looking for an experienced Senior L2 Application Support Engineer to join a banking environment, specializing in FAST Payments and related payment applications.What You'll DoStakeholder Engagement & Communication (40%)Take ownership and act proactively, rather than waiting to be told what to doDeliver responsive, service-oriented support that resolves user issues efficientlyProvide technical and non-technical support to the Singapore BranchCommunicate clearly and professionally with users, technical teams, vendors, and senior leadershipTranslate technical issues into business terms — covering impact, risk, workarounds, and resolution statusBuild strong working relationships across business, vendor, and internal support teamsCoordinate across teams to ensure application issues and service requests are resolved on timeProcess & Service Improvement (30%)Maintain incident logs, support reports, SOPs, and knowledge bases; identify and drive service improvementsProject Coordination (10%)Partner with L3 Support and vendors, defining SLAs and holding them accountable to agreed standardsApplication & Systems Support (20%)Support FAST Payment systems (primary focus, ~80% of technical scope)Bonus: experience with Accounting systems and CIF applicationsHandle troubleshooting, incident investigation, and service requestsSupport releases, change requests, enhancements, and post-deployment validationWork with COTS applications and NEC package solutions, including configuration/customizationConduct application monitoring, health checks, and general operational supportPartner with L3 teams and vendors on complex issue resolutionWhat You'll NeedBachelor's degree in IT, Computer Science, Engineering, or a related field8+ years of Application Support experience in Banking/Financial ServicesSolid track record supporting FAST payment systems and payment applicationsGood grasp of payment transaction processing and banking operationsWorking knowledge of Accounting processes — reconciliation, settlement, GL impactUnderstanding of CIF and customer master data managementExperience supporting COTS applicationsStrong analytical and problem-solving skillsAbility to manage multiple concurrent support activities and projectsExperience leading a support team, balancing BAU, enhancements, and project workStrong stakeholder management and vendor coordination skills