L2 Collaboration Engineer (UC)

Job Summary We are looking for an experienced L2 Collaboration Engineer to join our technical team. The successful candidate will be responsible for supporting, troubleshooting, configuring, and maintaining Cisco Collaboration and Unified Communications solutions. The role requires strong hands-on experience with Cisco voice, video conferencing, Webex, CUCM, and related collaboration technologies, along with excellent problem-solving and communication skills.Job DescriptionProvide L2 technical support for Cisco Collaboration and Unified Communications solutions.Configure, troubleshoot, and maintain Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), and IM & Presence (IMP).Support Cisco voice solutions, endpoints, and related accessories.Troubleshoot and manage call control and routing protocols, including SIP, H.323, MGCP, SCCP, FXO, FXS, and POTS.Support Cisco Webex Meetings, Webex Calling, and Webex Hybrid Solutions.Configure and troubleshoot Cisco TelePresence and Cisco Meeting Server (CMS) solutions.Support and troubleshoot video conferencing technologies and their integrations.Work with Cisco UCS B-Series/C-Series platforms and VMware technologies, including vCenter, vSphere, ESXi, and vSphere Client.Support Contact Center solutions, including basic scripting and troubleshooting.Participate in the implementation, administration, integration, and troubleshooting of collaboration solutions.Work closely with Cisco and other technical teams to resolve complex incidents and technical issues.Prepare technical documentation, reports, and troubleshooting records.Ensure timely resolution of incidents in accordance with agreed service levels.Provide technical guidance and support to customers and internal teams when required.Job RequirementsBachelor’s degree in Telecommunications, Information Technology, Computer Science, or a related field.5+ years of relevant experience in Cisco Collaboration/Unified Communications.Strong hands-on experience with Cisco Collaboration technologies and solutions.Strong knowledge of Cisco voice and Unified Communications products.Advanced troubleshooting and problem-solving skills.Hands-on experience with CUCM, CUC, IMP, Webex, and Cisco Collaboration solutions.Good knowledge of Cisco UCS and VMware technologies.Knowledge of Cisco TelePresence and Cisco Meeting Server is highly desirable.Knowledge of Contact Center technologies and scripting is an added advantage.Knowledge of Webex Hybrid Solutions is an added advantage.CCNA Collaboration and/or CCNP Collaboration certification is preferred.Excellent written and verbal English communication skills.Strong communication, presentation, interpersonal, reporting, and documentation skills.Excellent time management and organizational skills.Ability to work independently and effectively within a team.Ability to work under pressure and handle multiple technical issues simultaneously.