L2 IT Support Deskside Technician

We're Hiring: L2 IT Support Deskside Technician (B2B Contract)As our next L2 IT Support Deskside Technician, you'll play a key role in keeping our users productive by delivering hands-on technical support and ensuring IT services run smoothly.💻 What you'll be doing:✅ Provide L2 deskside and remote support for hardware, software, and network issues✅ Troubleshoot Windows and/or macOS devices, laptops, desktops, and peripherals✅ Install, configure, and maintain workstations, applications, and operating systems✅ Manage user accounts and permissions in Active Directory, Azure AD, and Microsoft 365✅ Support employee onboarding and offboarding, including device provisioning and setup✅ Log and manage incidents using ServiceNow while following ITIL best practices✅ Work closely with L3 teams and external vendors to resolve complex technical issues🎯 What we're looking for:✔️ 2+ years of experience in an L1/L2 IT Support or Helpdesk role✔️ Strong knowledge of Windows 10/11 and/or macOS environments✔️ Experience with Active Directory, Group Policy, Azure AD, and Microsoft 365✔️ Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)✔️ Experience with ITSM tools (ServiceNow is a plus) and ITIL processes✔️ A proactive mindset, excellent troubleshooting skills, and a customer-first attitude🌟 What we offer:🔹 B2B contract🔹 Opportunity to work in a collaborative and supportive IT environment🔹 Exposure to modern technologies and enterprise infrastructure🔹 A role where your expertise makes a real impact every day📩 Ready for your next challenge? Apply today or share this opportunity with someone who might be the perfect fit!