L2 - IT Support Engineer - Arabic Speaker, Al Ain, Abu Dhabi Location

Areas of Responsibility & Scope:Infrastructure & Network - Network and hardware performance monitoring, troubleshooting, WAN/Internet and vendor coordinationServers & Virtualization - Windows servers, VMware ESXi/vSphere/vCenter, VM performance and capacityBackup & Recovery - Veeam backup monitoring, failed jobs, recovery coordination and licensingMicrosoft Infrastructure - Active Directory, DNS, DHCP, Group Policy, Windows Server, Microsoft 365 and AzureHealthcare – VRepro / EMR - Technical support, performance/disconnection issues and vendor coordinationHealthcare – Malaffi / HL7- HL7/PPR integration monitoring, troubleshooting and vendor coordinationCybersecurity - FortiGate, endpoint security, MFA/FortiToken and security vendor coordinationADHICS - Compliance Audit findings, remediation, evidence and vendor coordinationTelephony – Yeastar / Yealink- PBX and IP phone monitoring, configuration and troubleshootingSound System - Monitoring, troubleshooting and vendor coordinationAccess Door System - Monitoring, user/access updates and troubleshootingUser Support - Hardware, software, network, printer and access troubleshootingVendor Management - Vendor coordination, quotations, proposals, support tickets and AMC follow-upIT Procurement & Budget - Technical specifications, BOQ, quotation review, procurement and forecastingIT Projects - Planning, technical requirements, implementation, testing and vendor coordinationLicenses & Contracts - Microsoft, Fortinet, VMware, Veeam, security, AMC and other renewalsTechnical Knowledge:End user support onsite at the client sites.Excellent knowledge on MS Windows 10, 11 operating systems.Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications.Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022.Hands on experience and knowledge on RAID configurations.Knowledge on Server Migration for 2012 to 2022.Knowledge on Widows Server Clustering.Knowledge of troubleshooting IOS & MAC systems.Installation & troubleshooting or MS Office products.Strong troubleshooting knowledge of Outlook, Email issues.Strong Knowledge and experience on O365 Management Portal.Knowledge and experience on SharePoint and OneDrive.Knowledge and experience on Email Hosting Migrations, DNS Management.Knowledge on MS Azure, MS InTunes & Cloud technologies.Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations.Ability to install/configure & troubleshoot various types of printers.Ability to configure email accounts, outlook on PC & Mobile devices.Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis.Knowledge and experience on configuration of QNAP, NAS, Storage, Data Migration.Understanding of Windows Servers & Hyper-V, Virtualization.Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates.Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos.Hands on Knowledge on Firewall Policies, IPSEC VPN Tunneling, SSL VPN.Knowledge of Video Conferencing systems.Knowledge on CCTV, NVR, DVR configuration and settings.Demonstrate proactive approach. Identify and suggest possible improvements on procedures.Carry out preventive maintenance as per the scheduled calendar.Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc.Excellent attitude towards user support & possess strong communication skills.Work Experience:7+ Years.Certification:MCSE / MCP / MCITPMCSACCNALocation:Al Ain, Abu DhabiSalary:10,000 AED Per Month.