L2 Voice Engineer

Role: L2 Voice Engineer

Location: Tokyo JapanJob description:Provide Resident Technicians to support all Voice equipment including but not limited to the following:Conferencing equipment, call detail recording equipment, audio conferencing equipment.The Resident Technicians will perform daily health checks on RTC Voice systems.Provide on-site and remote support to RTC Voice users across Asia Pacific region for the following:Avaya Voice Devices and its various componentsCisco Voice Devices and its various componentsVoice GatewaysPhone, Headset and Webcam InstallationHealth checks for Mobile Voice Recording SystemBasic knowledge call testing, query and playback on NICE NTR Voice Recording Systems.Audio Conferencing Devices and Unified Communications Tools/Devices.Specialized in Cisco Unified Communications Manager (CUCM)The Resident Technicians will perform "System ID Administrator" role responsible on privilege accounts and end-user accounts (creation, modification, reinstate, and revocation) excluding NICE NTR Voice Recording systems.The Resident Technicians will perform RTC Voice support work including move, add and change