Last Mile Optimization Sr. Specialist

Operational Efficiency:Improve operational cost through high fleet utilization and reduced waste. Conduct testing to optimize shift structures, scheduling models, and operational strategies.Fleet Capacity Planning:Evaluate fleet capacity against order volumes and provide recommendations to scale or reallocate resources effectively. Identify capacity gaps and support planning initiatives to ensure delivery reliability.Simulation and Forecasting: Build simulation models in coordination with HS Logistics and Global Teams to predict the impact of potential changes in the Last Mile operations. Translate simulations into actionable strategies for real-world implementation. Delivery Optimization: Analyze delivery patterns, rider behavior, and route performance to identify inefficiencies. Design optimized delivery zones and dispatch logic to reduce delivery time and improve rider performanceCross-Functional Collaboration: Work closely with regional teams, operations, and the Control Tower to align optimization initiatives with field realities. Support cross-functional initiatives that improve operational KPIs. Data Analysis & Reporting:Utilize data tools (e.g., Excel, SQL, Power BI) to generate actionable reports and dashboards.Present insights clearly and support strategic decision-making with evidence-based recommendations. Quality & Compliance Support:Ensure optimization initiatives meet internal quality and compliance standards. Support resilience planning through contingency simulations and scenario testing.Continuous Improvement:Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s ValuesKnowledge and Experience: 2–4 years of experience working with TMS or logistics tech platform. Strong understanding of last mile delivery workflows Experience in tech support, user training, or digital transformation preferred Skilled in Excel, dashboarding tools, and system admin functions Problem-solving mindset and excellent communication skillsEducation and Certifications:Bachelor’s degree in Logistics, Computer Science, IT, or related field.