Last Mile Team Leader

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.JOB TITLELast Mile Team Leader | MAF Retail | Hypermarket UAEROLE SUMMARYThe Last Mile Team Leader is responsible the Last Mile in terms of on time delivery and quality delivery within the agreed budget are carried out for online business channels.The role holder is also accountable for enrolling all drivers in system, cancelling orders, checking all pending orders, availability of delivery vehicles, re-allocation of resources depending on operations demand.ROLE PROFILEReview daily reporting for all internal/external customers to assess performance and full order management.Liaise with the IT team for related IT issues which affect the day-to-day working of the site and liaising with IT team to ensure issues are resolved immediately.Ensure to deliver goods to end customers in order to enhance best unified customer experience for the country at the lowest cost and keeping in view the best safety and hygiene standards.Accountable for enrolling all drivers in system, cancelling orders, checking all pending orders, availability of delivery vehicles, re-allocation of resources depending on operations demand.Ensure that the logistics services providers & suppliers upload accurate information & documents in the Transport Delivery System.Undertake planning of last mile resources on a daily basis for the upcoming events. This includes re - allocation of the resources in accordance with the business needs.Ensure that all cash handling during the last mile operations are as per company’s defined guidelines and procedures.Provide mentorship for the purpose of developing a continuous talent pipeline for key roles.REQUIREMENTSBachelor’s degree in E- Commerce or Business Administration.3 – 5 years of professional work experience working in logistics and supply chain.Proficient computer skills – MS Office, SAP, Salesforce, advanced Excel skills.Excellent Communication and Interpersonal skills.Good interpersonal skills, driving results in cross-functional team setting.WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!Work in a friendly environment, where everyone shares positive vibes and excited about our future.Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.