Laundry Application Expert

Purpose of the RoleAs the Laundry Application Expert, you will provide technical expertise and hands-on application support across commercial and industrial laundry operations to ensure effective washing performance, chemical efficiency, equipment performance, and consistent quality standards.The role is responsible for programming and optimising tunnel washer and washer extractor processes, conducting titration and water analysis, applying laundry chemicals, developing wash programmes, monitoring process KPIs, conducting quality checks, and providing technical recommendations to improve laundry performance.Working closely with Laundry Operations, Engineering, Sales, and customers, you will provide on-site technical support, train laundry teams, resolve application-related issues, and support tailored laundry solutions that improve wash quality, garment care, productivity, and customer satisfaction.Key ResponsibilitiesAreaWhat Success Looks LikeLaundry Application ManagementProgramme, monitor, and optimise tunnel washers and washer extractors to improve washing efficiency, productivity, quality, and overall operational performance.Wash Programme DevelopmentDevelop and adjust wash programmes according to laundry classification, fabric type, customer requirements, and applicable operational requirements.Laundry Chemistry & Chemical ApplicationSelect, dose, and apply appropriate laundry chemicals according to different laundry requirements while ensuring effective cleaning performance and fabric care.Titration & Application ControlPerform application titration within wash cycles to verify chemical concentrations, dosing performance, and compliance with required application standards.Water AnalysisConduct water analysis required for laundry operations and support adjustments to wash programmes and chemical applications based on water conditions.Process OptimisationMonitor and analyse wash cycles and recommend adjustments to improve productivity, wash quality, water consumption, energy utilisation, chemical consumption, and overall process efficiency.Quality AssuranceConduct periodic quality checks covering wash quality, cleanliness, stain removal, garment care, and rewash performance. Identify performance gaps and recommend corrective improvements.KPI Monitoring & ReportingMonitor laundry process KPIs including productivity, turnaround time, rewash rates, water consumption, energy consumption, quality performance, and operational efficiency. Prepare related performance reports.Equipment & Engineering CoordinationApply working knowledge of laundry equipment and coordinate with Engineering teams to address equipment malfunctions or technical conditions affecting wash processes and quality.Training & Capability SupportTrain laundry staff on wash programmes, chemical handling, SOPs, chemical applications, equipment operation, and required quality standards.Customer Technical SupportUnderstand customer laundry requirements, provide technical recommendations, respond to application-related requirements, and support solutions aligned with customer operational needs.Customer Site AssessmentsConduct customer site visits to assess laundry processes, identify improvement opportunities, and recommend improvements to wash quality, productivity, water consumption, and energy utilisation.Technical ReportingPrepare technical and KPI reports covering process performance, quality results, identified issues, and recommended improvements.Customer Relationship SupportSupport customer relationships by providing professional on-site technical service and tailored solutions that improve laundry processes and overall operational performance.KPIs & Measures of SuccessAreaKPIsWash QualityWash quality performance, stain removal effectiveness, cleanliness standards, garment care.Process EfficiencyProductivity, turnaround time, wash-cycle efficiency.Chemical PerformanceChemical consumption, dosing accuracy, titration compliance.Water & Energy EfficiencyWater consumption, energy consumption, efficiency improvements.Quality ControlRewash rate, quality compliance, recurring quality issues.Technical SupportTechnical response time, issue resolution, site assessment completion.TrainingTraining completion, staff competency, SOP and chemical application compliance.Customer SupportCustomer satisfaction, implementation of technical recommendations, improvement in customer laundry processes.ReportingKPI reporting accuracy, technical report quality and reporting timeliness.Continuous ImprovementProcess improvements implemented, productivity improvements, water and energy reduction, wash-quality improvement.SFIA Level 4 Behavioural Competencies – EnableCompetencyWhat It Looks Like in This RoleAutonomyWorks under general direction and independently performs assigned laundry application activities, including wash programme configuration, titration, water analysis, chemical applications, process monitoring, quality assessments, technical troubleshooting, and customer support. Escalates complex or exceptional technical matters when required.InfluenceInteracts with and supports Laundry Operations, Engineering, Sales, customers, and other relevant stakeholders by providing technical guidance, training, application recommendations, and operational support within the assigned scope.ComplexityPerforms a range of technical activities involving tunnel washers, washer extractors, laundry chemicals, water conditions, fabric classifications, chemical dosing, wash quality, equipment performance, and customer-specific operational requirements. Investigates and resolves technical issues within established practices and procedures.Business SkillsApplies sound practical knowledge of industrial laundry applications, laundry chemistry, wash programme development, titration, water analysis, process optimisation, quality control, technical training, customer service, analytical problem-solving, and reporting. Communicates technical information effectively and contributes to continuous improvement of laundry operations.Education & ExperienceBachelor's Degree or Diploma in Chemical Engineering, Applied Chemistry, Textile Technology, Mechanical Engineering, Industrial Engineering, or a related technical discipline.Relevant certifications in industrial laundry, chemical applications, textile care, water treatment, or laundry technology are advantageous.Minimum 5–7 years of relevant experience in industrial/commercial laundry operations, laundry applications, chemical applications, process optimisation, or technical customer support.Hands-on experience with tunnel washers and washer extractors.Practical knowledge of laundry chemicals, chemical dosing, titration, water analysis, and wash programme development.Experience monitoring and improving laundry productivity, wash quality, water consumption, and energy utilisation.Understanding of textile and garment care, stain removal, rewash reduction, and laundry quality requirements.Experience providing customer-facing technical support and conducting on-site laundry assessments.Ability to train operational employees on laundry processes, chemical handling, SOPs, and equipment operation.QualificationsIndustrial Laundry ApplicationsTunnel Washer ProgrammingWasher Extractor ApplicationsLaundry ChemistryChemical Selection & ApplicationChemical DosingTitrationWater AnalysisWash Programme DevelopmentProcess OptimisationLaundry Quality ControlTextile & Garment CareWater & Energy EfficiencyLaundry Equipment KnowledgeTechnical TroubleshootingCustomer Technical SupportTechnical TrainingKPI Monitoring & ReportingContinuous ImprovementHealth & Safety ComplianceKey RelationshipsReports ToLaundry ManagerDirect ReportsNoneInternalLaundry OperationsEngineering / Technical ServicesSalesSupply ChainWarehouseExternalLaundry CustomersCustomer Operations TeamsWorking EnvironmentLocation: Primarily field-based with regular visits to commercial and industrial laundry facilities, supported by office-based technical planning and reporting.Schedule: Full-time with flexibility to support customer operations, site assessments, technical troubleshooting, and wash programme optimisation.Working Conditions: A hands-on technical role requiring regular interaction with industrial laundry equipment, tunnel washers, washer extractors, laundry chemicals, dosing systems, water-analysis processes, and customer operations. The role requires strong technical knowledge, practical problem-solving, attention to quality, and adherence to health and safety requirements.