Laundry Specialist

Purpose of the RoleAs the Laundry Specialist, you will provide hands-on technical support for commercial and industrial laundry operations, ensuring laundry equipment, chemical dosing systems, wash programmes, and application processes operate effectively and consistently.The role focuses on the technical execution and troubleshooting side of laundry operations, supporting equipment performance, dosing systems, wash-cycle settings, chemical applications, preventive checks, installations, and technical issue resolution.Working closely with the Laundry Application Expert, Engineering / Technical Services, Laundry Operations, Sales, and customer teams, you will apply established technical procedures to resolve operational issues, support equipment and dosing system performance, and maintain reliable laundry operations and customer service.Key ResponsibilitiesAreaWhat Success Looks LikeLaundry Technical SupportProvide hands-on technical support for industrial laundry equipment, dosing systems, and related technical applications to maintain reliable and effective laundry operations.Equipment TroubleshootingInspect and troubleshoot technical issues affecting tunnel washers, washer extractors, dosing equipment, pumps, controllers, and associated laundry systems, resolving issues within the defined technical scope and escalating complex cases when required.Chemical Dosing SystemsCheck chemical dosing systems, pumps, tubes, calibration, settings, and chemical delivery to ensure correct and consistent chemical application during wash cycles.Wash Programme Technical SupportSupport the implementation and adjustment of approved wash programmes and machine settings according to defined laundry application requirements.Equipment Installation & Commissioning SupportSupport the installation, setup, testing, and commissioning of laundry dosing equipment and related technical systems at customer sites.Preventive Technical ChecksConduct scheduled technical inspections and preventive checks on laundry application equipment and dosing systems to identify potential failures and minimise operational downtime.Technical Maintenance CoordinationCarry out defined minor technical interventions and coordinate with Engineering / Technical Services for equipment repairs or complex maintenance requirements outside the role's technical authority.Laundry Application SupportSupport the Laundry Application Expert in conducting titration, water checks, chemical application verification, wash-cycle testing, and implementation of approved process improvements.Technical Quality ChecksMonitor equipment and dosing performance that may affect wash quality, chemical consumption, rewash levels, or operational efficiency and take corrective action within established procedures.Customer Site SupportVisit customer laundry facilities to inspect equipment, investigate technical complaints, troubleshoot operational problems, and restore normal system performance.Technical Issue ResolutionRespond to customer technical service requests, identify root causes within the assigned technical scope, implement corrective actions, test results, and confirm that equipment or application systems are operating correctly.Spare Parts & Technical MaterialsIdentify required spare parts and technical materials for laundry systems and coordinate availability and replacement with the relevant internal teams.Technical Training SupportProvide practical guidance to customer operators on correct equipment operation, dosing system use, routine checks, chemical handling, and basic troubleshooting procedures.Technical DocumentationMaintain service records, inspection checklists, technical reports, equipment information, and records of completed corrective actions and site visits.Health & Safety ComplianceFollow all required health, safety, chemical handling, PPE, equipment isolation, and customer-site procedures during technical activities.KPIs & Measures of SuccessAreaKPIsTechnical SupportTechnical service requests completed, response time, issue resolution time.Equipment ReliabilityEquipment availability, recurring technical issues, downtime related to supported systems.Dosing System PerformanceDosing accuracy, system functionality, calibration compliance, dosing-related incidents.Preventive SupportPlanned technical inspections completed, preventive check compliance, identified issues closed.Technical ResolutionFirst-time resolution rate, repeat service calls, corrective action completion.Installation SupportInstallation and commissioning activities completed correctly and on time.Customer SupportCustomer technical complaints resolved, customer service responsiveness.DocumentationService report completion, technical record accuracy, timely closure of service records.SafetyCompliance with PPE, chemical handling, site safety, and technical procedures.SFIA Level 3 Behavioural Competencies – ApplyCompetencyWhat It Looks Like in This RoleAutonomyWorks under general supervision and independently completes assigned technical activities using established procedures and technical standards. Plans and manages routine site activities and escalates complex, unfamiliar, or higher-risk technical issues to the Laundry Application Expert or Technical Management.InfluenceInteracts effectively with customer operators, Laundry Operations, Engineering / Technical Services, Sales, and other colleagues. Provides practical technical guidance within the assigned area of responsibility and communicates technical issues clearly to relevant stakeholders.ComplexityPerforms a range of defined technical activities involving industrial laundry equipment, chemical dosing systems, machine settings, wash programmes, installations, inspections, and troubleshooting. Applies systematic problem-solving to diagnose and resolve routine and moderately complex technical issues.Business SkillsApplies practical technical knowledge of laundry equipment, dosing systems, chemical applications, technical troubleshooting, equipment inspection, safety procedures, and customer support. Maintains accurate technical records, communicates effectively, and follows established standards and procedures.Education & ExperienceDiploma or technical qualification in Mechanical, Electrical, Electromechanical, Industrial Maintenance, or another relevant technical discipline. Relevant technical training in commercial/industrial laundry equipment, chemical dosing systems, pumps, or related systems is advantageous. Minimum 2–4 years of relevant technical experience in commercial/industrial laundry, equipment maintenance, chemical dosing systems, technical field service, or a related environment. Practical experience in troubleshooting technical equipment and dosing systems. Basic working knowledge of tunnel washers, washer extractors, pumps, controllers, and laundry dosing equipment. Understanding of laundry chemicals and safe chemical handling practices. Ability to read equipment instructions, technical documentation, and basic technical diagrams. Ability to perform practical technical work at customer sites. Basic computer and reporting skills. Valid driving licence and ability to travel to customer sites where required. QualificationsIndustrial Laundry Equipment Tunnel Washers & Washer Extractors Chemical Dosing Systems Pumps & Controllers Equipment Troubleshooting Technical Inspection Preventive Maintenance Support Equipment Installation Equipment Commissioning Support Basic Laundry Chemistry Chemical Handling Wash Programme Technical Support Titration Support Technical Documentation Customer Technical Support Root Cause Identification Health & Safety PPE & Safe Working Practices Key RelationshipsReports ToLaundry Manager / Technical Services ManagerTechnical GuidanceLaundry Application Expert Direct ReportsNone InternalLaundry Application Expert Laundry Operations Engineering / Technical Services Sales Supply Chain Warehouse ExternalLaundry Customers Customer Operators / Maintenance Teams Equipment Technical Support Partners, where required Working EnvironmentLocation: Primarily field-based, with regular technical visits to customer laundry facilities. Schedule: Full-time with flexibility to respond to customer technical requirements, equipment issues, installations, and planned technical inspections. Working Conditions: A hands-on technical specialist role involving regular work around industrial laundry equipment, chemical dosing systems, pumps, controllers, water systems, and active laundry production environments. The role may require standing for extended periods, accessing equipment areas, handling technical tools, and working around chemicals in accordance with approved PPE and safety procedures.