Lead IT Business Analysis (Banking)

Job Purpose - The job holder is responsible for application development: Directly consulting and analyzing development requirements from business units, ensuring complete and effective conversion of business unit requirements into application requirements.- The job holder is responsible for user support: Directly supports users in daily activities, ensuring users' problems are handled as quickly as possible, meeting their business needs.Key Accountabilities (1) Responsibility in developing applications- Receive requests to develop and improve products, processes, and features from business units. Analyze and advise business units on the most effective plan to fulfill requirements- Talk to the development department to design a solution for these requirements. Develop detailed requirements specifications in a language suitable for programmers (developers); Ensure development requirements are clear and technologically feasible- Participate in coordination with the professional unit to check the development results, to ensure that the application meets the requirements agreed with the business unit. - Prepare and issue user manuals for technology products.- Participate in direct training on products and technology features for the IT support department and professional staff, if necessary.Key Accountabilities (2) Responsibilities in user support: L2, L3 level support with assigned requirements.Key Accountabilities (3) Other responsibilities- Participate in technology projects as assigned.- Participate in the development of business processes and guidelines of the Unit.- Participate in technology risk handling as assigned.- Perform other tasks as required by management.Success Profile - Qualifications and Experience: - Bachelor's degree or above in Information Technology, Information Systems, Economics, Finance, Banking, or other related disciplines.- Minimum 8 years in similar roles (Business Analyst or System Analyst)- Preferred experience in the Banking domain, with a solid understanding of banking products, business processes, and operations.- Strong understanding of retail banking products and processes, with deep expertise in deposits and current account (CASA) business being a significant advantage.- Proficient in Business Analysis (BA) methodologies, techniques, and documentation; CBAP certification is a strong plus.- Good English communication skills.- Strong leadership and team management capabilities, including coordination, mentoring, prioritization, and stakeholder management across multiple teams.- Strong critical thinking, analytical, problem-solving, communication, and presentation skills.