Lead Principal Engineer

*****Open to candidates in Saudi Arabia or Egypt. 50% Travel Required *****Company Description GRC Technologies focuses on transforming reliable data into actionable insights that improve asset value while reducing environmental impact. By digitally interrogating complex data sets, the company enables more informed, timely decisions across asset-intensive industries. Its solutions help organizations better understand asset performance, optimize operations, and lower carbon footprints. Applicants can expect to join a mission-driven team that combines advanced technology with sustainability-focused outcomes. The organization values innovation, data integrity, and practical results for its customers. Role DescriptionResponsible for developing customer retention and growth by providing customer support and field service including, but not limited to: Educating, training, supporting, troubleshooting, writing procedures, field installing and commissioning of GRC Technologies LLC related monitoring Artificial Lift downhole monitoring systems. Specifically, ESP and PDG sensors systems.Key Responsibilities: • Develop customer retention and growth through excellence support.• Respond to customer’s technical inquiries, and coordinate with the sales & support team to address unresolved technical inquiries• Assist sales to provide accurate bill of material as per application requirements prior to commencing quoting.• Travel by air or vehicle on short notice to other countries, after fulfilling the requirements of policies.• Provide product training and demonstrations to customers.• Provide engineering with customer product performance feedback, enhancements options, functional requirements & field applications.• Assemble, install, pull-out and test GRC’s equipment in the shop and/or field to ensure the installed equipment operates effectively and according to customers’ expectations.• Monitor the performance of GRC’s equipment, troubleshoot, provide basic root cause failure analysis and report malfunction and related operation topics.• Implement installation and maintenance activities within agreed technical specifications, costs, and timelines• Support to conduct installation, programming, commissioning and maintenance final inspections and ensure submitting of job completion tickets.Safety, Health and Environment • Comply with all relevant safety, health and environmental management policies, procedures and controls to ensure a healthy and safe work environment. • Participates in incident and accident investigations as required in line with agreed safety, health and environment policies, procedures and controls.• Reports on changes within APC that impact relevant safety, health, environmental management and social responsibility policies, procedures and controls.Preferred: Prior experience working in a Matrix organization.Oracle Fusion and Microsoft DynamicsArtificial Lift experienceSCADA systems and controller knowledge