Lead ServiceNow Architect
Neev · Mumbai Metropolitan Region
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Working closely with the ServiceNow Center of Excellence (CoE) and Enterprise Architecture teams, the role will be responsible for defining and governing the platform's architectural vision, technical roadmap, architecture standards, governance framework, and implementation strategies.The position will drive the adoption and optimization of advanced ServiceNow capabilities, including Now Assist / Generative AI, GRC/IRM, workflow automation, integration, and digital transformation initiatives.The Lead ServiceNow Architect will ensure that ServiceNow solutions are scalable, secure, compliant, maintainable, resilient, and aligned with enterprise technology standards and business objectives, with particular consideration for the regulatory requirements of Life Sciences and Pharmaceutical environments.Key Responsibilities1. Enterprise Architecture & Platform StrategyDefine and maintain the long-term ServiceNow platform vision, architecture roadmap, and capability strategy.Establish architecture principles, reference architectures, design patterns, development standards, and platform best practices.Ensure ServiceNow architecture aligns with enterprise technology strategy, security requirements, and business objectives.Lead architectural assessments, platform expansion initiatives, upgrades, and adoption of new ServiceNow products and capabilities.Drive platform rationalization and standardization to minimize technical debt, unnecessary customization, and support complexity.Partner with Enterprise Architecture teams to ensure effective integration of ServiceNow capabilities with the broader enterprise technology landscape.Define scalable and reusable architectural patterns across ServiceNow implementations. Platform Governance & Technical LeadershipOwn and continuously evolve the ServiceNow architecture governance framework and design authority processes.Chair or participate in Architecture Review Boards and provide technical oversight for solution designs, integrations, custom applications, and platform extensions.Evaluate and govern exceptions to established architectural standards.Define technical policies and controls covering scalability, maintainability, resilience, performance, security, and platform health.Establish technical quality metrics and conduct periodic reviews of:Platform healthTechnical debtCode qualityArchitecture compliancePerformance and scalabilityProvide senior technical guidance during major incidents, platform risks, upgrades, and strategic technology decisions. Business Transformation & Process OptimizationCollaborate with business stakeholders and process owners to understand strategic objectives and identify opportunities for digital transformation.Translate business capabilities, processes, and requirements into scalable ServiceNow solutions.Lead initiatives focused on process simplification, workflow standardization, automation, and operational efficiency.Leverage ServiceNow capabilities including:Flow DesignerIntegration HubProcess Automation DesignerNow Assist / AI capabilitiesVirtual AgentServiceNow workflow and automation capabilitiesDefine and track measurable business outcomes such as efficiency improvements, service quality, risk reduction, and enhanced user experience.Promote continuous improvement practices, including Lean, Six Sigma, and value-stream optimization principles. Integration & Data ArchitectureDefine enterprise integration standards, API governance, and reusable integration architecture patterns.Design secure, scalable, and supportable ServiceNow integrations with enterprise platforms such as:ERPCRMHR systemsIdentity and Access ManagementSecurity platformsApplication Portfolio Management (APM)Data and analytics platformsCollaborate with Enterprise Integration, Security, Data, and Architecture teams to ensure compliance with technology standards.Establish data architecture principles supporting:Data qualityData governanceReporting and analyticsAI initiativesOperational decision-makingEnsure data exchanges and integrations comply with applicable security, privacy, and regulatory requirements. Now Assist & Generative AI StrategyDefine the architectural vision and roadmap for ServiceNow Now Assist and Generative AI capabilities.Identify and prioritize AI use cases that deliver measurable business and operational value.Establish appropriate AI governance and architectural guardrails covering:SecurityPrivacyComplianceData protectionTransparencyResponsible and ethical AI usageProvide technical oversight for AI-enabled capabilities including:AI-powered searchSummarizationVirtual AgentKnowledge managementWorkflow automationIntelligent service deliveryEvaluate emerging ServiceNow AI capabilities and define adoption strategies aligned with enterprise architecture and business objectives. GRC / IRM & Regulatory ComplianceArchitect and oversee enterprise Governance, Risk, and Compliance (GRC) / Integrated Risk Management (IRM) capabilities, including:Policy and Compliance ManagementRisk ManagementThird-Party Risk ManagementAudit ManagementBusiness Continuity ManagementContinuous Control MonitoringResponsibilities IncludeDevelop scalable compliance frameworks supporting evolving regulatory and risk-management requirements.Ensure ServiceNow solutions support applicable Life Sciences and Pharmaceutical regulatory requirements, including GxP and 21 CFR Part 11, where applicable.Partner with Risk, Compliance, Audit, Security, and Quality functions to establish integrated risk and compliance operating models.Drive automation and continuous monitoring to improve compliance visibility and reduce operational risk.Ensure platform architecture supports audit readiness, traceability, appropriate controls, and regulatory expectations. Center of Excellence (CoE) Leadership & MentoringAct as the senior technical advisor to executive stakeholders, programme governance boards, and business leadership.Lead, mentor, and develop:ServiceNow ArchitectsDevelopersBusiness AnalystsPlatform AdministratorsTechnical LeadsEstablish and promote ServiceNow architecture standards, methodologies, governance practices, and engineering best practices.Contribute to the maturity and continuous improvement of the ServiceNow Center of Excellence.Conduct architecture reviews, technical coaching sessions, knowledge-sharing forums, and communities of practice.Foster a culture of engineering excellence, collaboration, innovation, and continuous learning.Support succession planning and development of future ServiceNow technical leaders.Stakeholder ManagementThe Lead ServiceNow Architect Will Regularly Collaborate WithExecutive Leadership TeamsBusiness Sponsors and Process OwnersEnterprise ArchitectsSecurity ArchitectsSolution ArchitectsProduct OwnersDelivery ManagersServiceNow Developers and Platform TeamsRisk, Compliance, Audit, and Quality FunctionsEnterprise Integration and Data TeamsThird-Party Vendors and Service PartnersRequired Qualifications & ExperienceProfessional Experience Extensive experience in designing, architecting, and delivering enterprise-scale ServiceNow solutions and platform transformations.Proven experience in a Lead Architect, Principal Architect, Enterprise Architect, or equivalent senior technical leadership role.Strong experience in ServiceNow platform architecture, governance, design standards, and technical strategy.Deep technical experience with:ServiceNow platform architectureService PortalScoped ApplicationsPlatform Security ArchitectureWorkflow and automationIntegration architectureAPI-based integrationsExperience leading complex, multi-team ServiceNow transformation programmes.Strong understanding of enterprise architecture principles, application integration, security, data architecture, and technology governance.Life Sciences / Regulated Industry Experience – PreferredExperience within one or more of the following sectors is highly desirable:PharmaceuticalBiotechnologyLife SciencesMedical DevicesHealthcareKnowledge or hands-on experience with regulated environments and relevant frameworks, including:GxPFDA regulations21 CFR Part 11Computer System Validation (CSV)Audit readinessData integrity and compliance controlsTechnical SkillsThe Successful Candidate Should Demonstrate Strong Expertise InServiceNow Platform ArchitectureServiceNow ITSM / ITOM / CSM / HRSD or other relevant modulesServiceNow GRC / IRMFlow DesignerIntegration HubProcess Automation DesignerService PortalScoped ApplicationsREST / SOAP APIsEnterprise Integration ArchitecturePlatform SecurityNow Assist / Generative AIWorkflow AutomationData Architecture and GovernanceServiceNow Upgrade and Release StrategyTechnical Debt ManagementArchitecture GovernanceEnterprise Architecture StandardsPreferred CertificationsServiceNow CertificationsServiceNow Certified Technical Architect (CTA)ServiceNow Certified Master Architect (CMA)ServiceNow Certified Implementation Specialist (CIS) certifications relevant to the roleAdditional CertificationsITIL Foundation or higherRelevant Cloud Architecture certificationsSecurity certificationsRisk and Compliance certificationsEnterprise Architecture certificationsEducationBachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline.Key CompetenciesEnterprise Architecture & Strategic ThinkingServiceNow Platform LeadershipArchitecture GovernanceDigital TransformationTechnical Decision-MakingBusiness Process OptimizationIntegration & Data ArchitectureAI & Automation StrategyGRC / IRM & Regulatory ComplianceStakeholder ManagementTechnical Leadership & MentoringVendor ManagementProblem Solving and Analytical ThinkingStrong Communication and Presentation Skills.Skills: servicenow grc/irm,servicenow,integration & automation,security,architecture