Lead Solutions Consultant (CCaaS)

Lead Solutions Consultant - CCaaSLocation: Dubai, UAEDuration: Initially 12 Months (extendable)Shape the Future of AI-Powered Customer ExperiencesA rapidly growing international technology organisation is expanding its presence across the Middle East and is seeking a Lead Solutions Consultant to support enterprise customers across the region.This is an exciting opportunity to join a business at the forefront of Artificial Intelligence (AI), Customer Experience (CX), Contact Centre as a Service (CCaaS), Automation and Cloud Technologies, helping organisations modernise customer engagement through innovative, technology-led solutions.Working closely with sales, engineering and delivery teams, you will act as a trusted advisor to customers, leading solution discovery, technical workshops, demonstrations and solution design activities throughout the pre-sales lifecycle. Key ResponsibilitiesEngage with customers to understand business challenges, technical requirements and transformation objectives. Lead discovery workshops, solution presentations, demonstrations and proof-of-concept engagements. Design and position innovative solutions across AI, automation, cloud contact centre and customer engagement platforms. Advise clients on cloud architecture, integrations, APIs, data strategies and digital transformation initiatives. Support strategic sales opportunities, RFPs, RFIs and complex enterprise bids. Partner with executive, business and technical stakeholders to develop scalable and commercially viable solutions. Collaborate with international consulting, engineering and product teams to ensure successful solution alignment. Provide technical and commercial guidance throughout the customer decision-making process.

Requirements

8+ years Experience in a Solutions Consultant, Presales Consultant, Sales Engineer, Solutions Architect, Technical Consultant or similar customer-facing role.Extensive expereince with CCaaS or a cobination of Customer Experience (CX) and UCaaSExperience presenting and communicating complex technical solutions to business and technical audiences.Knowledge of AI, automation, cloud platforms, APIs, integrations and digital transformation initiatives.Ability to engage confidently with senior stakeholders and decision-makers.Fluent English communication skills, Arabic is highly advantageous Proven ability to operate within fast-paced, customer-focused environments.Experience with platforms such as Genesys, NICE, Avaya, Cisco, Amazon Connect, Five9 or similar solutions would be advantageous.Highly Desirable ExperienceExposure to one or more of the following technologies or solution areas:CCaaS platformsCustomer Experience (CX) solutionsUnified Communications (UCaaS)Conversational AI and Virtual AgentsGenerative AI and Agentic AIOmnichannel Customer EngagementWorkforce Engagement ManagementCloud Contact Centre TechnologiesEnterprise Software Solutions