Lead Technical Specialist - AI Solutions

Enable your futureAt TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.Lead Technical Specialist - AI SolutionsBuild the technology powering how businesses are discovered and trusted by AI.We're building an AI-native SaaS platform that helps businesses become accurately understood, recommended, and trusted by Large Language Models (LLMs) such as ChatGPT and other AI assistants.Launching in the second half of 2026, our platform enables businesses to identify and fix AI discoverability issues through automated audits, structured data optimisation, and AI readiness monitoring. We're looking for our first Lead Technical Specialist to help build the technology that powers our growth.If you're excited about AI, ecommerce, technical SEO, automation, and building products from the ground up, this is your opportunity to shape an entirely new category.Why join us?Be part of the core foundational team building an AI SaaS businessWork directly with the General Manager and influence both product and technical direction with direct exposure to key commercial decisions.Build products that solve emerging AI discoverability challenges for thousands of online businesses Enjoy the ownership and pace of a startup, backed by the stability of an established organisation.Help define the technical standards for an entirely new product category using AI infrastructure.What is your mission?As our founding Lead Technical Specialist, you'll become the technical backbone of our customer delivery and product growth engine.Build AI Readiness SolutionsPerform AI readiness audits across a variety of key customer websites, including Shopify Plus and Magento websites to identify structured data, crawlability, and AI discoverability issues.Implement and validate structured data (JSON-LD/Schema.org) improvements to improve how AI platforms interpret websites.Implement the structured data and technical SEO foundation on our own website - schema markup, site structure and keyword mapping. Deploy our AI Readiness Badge as part of customer onboarding.Build Our ProductDevelop and maintain our self-service AI Readiness Audit tool - the primary acquisition channel for new customers.Build internal tools and automation that improve audit quality, deployment speed, and operational efficiency.Support partner success with strong technical foundationsCollaborate with agency partners to deliver successful customer deployments.Provide technical expertise during customer demonstrations and implementation discussions.Develop repeatable deployment methodologies that can scale globally.Improve Platform VisibilityImplement technical SEO and structured data best practices across our own platform.Continuously optimise website performance, discoverability, and AI search readiness.What Success Looks LikeWithin your first operational phase in 2026, you'll have:Helped launch our self-service AI audit platform.Established scalable audit and deployment processes.Empowered founding agency partners with Done-For-You deployments across their client portfolios.Become the go-to technical resource for prospect and pitch demonstrations - running live audits, explaining fix logic, and handling technical questions. Successfully deployed AI Readiness solutions for our first 100+ customers.Built the technical SEO and structured data foundation supporting our growth.Who are we looking for?Shopify Plus / Magento expertise - hands-on experience building on or configuring at least one major online retail platform; Shopify Plus experience is preferredSchema.org / JSON-LD proficiency - deep understanding of product, organisation, breadcrumb, and review schema; able to write and validate JSON-LD from scratchGoogle Merchant Centre familiarity - working knowledge of product feed requirements, disapproval reasons, and structured data validationBasic scripting ability - Python or JavaScript, sufficient to build diagnostic tools, automate fix deployment, and maintain audit scriptsStructured data debugging skills - confident using validation tools and browser dev tools to diagnose and resolve schema errors at speed; experienced triaging misread signals across product, organisation, and breadcrumb markupHigh-throughput work style - comfortable maintaining quality at volume across a high daily audit cadenceBonus Skills:Understanding of how AI crawlers interpret and prioritise structured data signalsExperience with other online retail platforms beyond ShopifyFamiliarity with Answer Engine Optimisation (AEO) conceptsExperience building schema fix templates or batch deployment automationAbout TDCXSingapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.