Learning Academy Director

Job Title: Learning Academy DirectorABOUT CROWN INTERACTIVECrown Interactive is an African technology company that designs, builds and operates enterprise digital platforms for government, utilities and private-sector organisations.

The Group's principal businesses include 1Government Cloud (1Gov), a sovereign public-sector digitalisation and government digital-workplace platform; CuBOSS, a suite of business and operational support systems for the power and utilities sector; and CICOD, Crown Interactive's private-sector SaaS and commerce business, including CICOD.com and CICOD Merchant. Crown Interactive also operates a Group Academy to develop implementation capability, customer adoption and professional certification. Headquartered in Nigeria with an expanding African footprint, Crown Interactive works in complex, regulated and mission-critical environments where technology must deliver measurable operational outcomes. The Group is evolving from a founder-led technology business into a scalable multi-business African technology group, with clearer P&L ownership, stronger governance, disciplined execution, deeper leadership capacity and a platform-led approach to growth.ABOUT THE ROLEThe Crown Interactive Academy is both a capability-building function and a scaling mechanism for the Group. It supports customer adoption, develops certified implementation capacity and creates structured learning pathways around 1Gov, CuBOSS and CICOD.The Director is expected to build the Academy as a commercially disciplined platform rather than an internal training department, with strong quality assurance, measurable post-training outcomes and a growing ecosystem of certified professionals and partners.ROLE MANDATECreate a trusted African technology capability and certification platform that accelerates adoption, expands implementation capacity and generates sustainable training revenue.KEY RESPONSIBILITIES1. Academy Strategy & Commercial ModelDefine Academy portfolio, pricing, revenue model and annual operating plan.Build programmes aligned to business growth and customer adoption.Develop institutional and partner relationships for scale.2. Curriculum & CertificationCreate role-based curricula, assessments and certification standards.Maintain version control as products evolve.Protect certification integrity through quality assurance and recertification.3. Delivery & Learner ExperiencePlan cohorts, instructors, learning platforms and logistics.Measure completion, pass rates, satisfaction and learning outcomes.Ensure consistent delivery across countries and programmes.4. Adoption & Implementation CapacityMeasure whether training improves product adoption and implementation quality.Build pools of certified implementers, administrators and support personnel.Work with Business Leaders to forecast capability demand.5. Cross-Group AlignmentMaintain technical accuracy with CTIO/CTO.Work with CMO on Academy positioning and demand.Support Regional Operations with local capability-building models.DECISION RIGHTS & EXECUTIVE AUTHORITYSet Academy delivery/certification standards.Recommend programme pricing and accreditation models.Approve certification outcomes within defined standards.Allocate Academy resources within approved plan.KEY WORKING RELATIONSHIPSGroup COO and Business Leaders.CTIO/CTO for technical integrity.CMO for market development.Customers, trainees, partner organisations and Regional Operations.CANDIDATE PROFILEExperienceSenior learning, professional certification, technology enablement or capability-development leadership.Experience managing commercial training portfolios and quality standards.Ability to build partner/instructor ecosystems and measure learning impact.Strong programme management and stakeholder capability.Qualifications & KnowledgeRelevant degree; professional learning/training qualifications advantageous.Strong understanding of adult learning, certification, assessment and digital learning platforms.Leadership CompetenciesEnterprise leadership and strategic judgement: sees across functions and businesses, makes trade-offs and converts strategy into priorities.Execution discipline: establishes clear ownership, measurable outcomes, operating cadence and timely intervention when performance deviates.Commercial and customer orientation: understands how value is created, contracted, delivered, accepted, billed, collected and expanded.Leadership maturity: attracts strong people, delegates effectively, gives direct feedback and builds accountable high-performing teams.Collaboration without ambiguity: works constructively across peer functions while preserving clear decision rights and accountability.Governance and risk awareness: makes decisions with appropriate regard for regulation, controls, data, reputation and long-term resilience.Communication and influence: communicates complex issues clearly to Boards, executives, customers, government stakeholders and partners.If you think you have what it takes to join our dynamic and vibrant team and eager to make an impact, we’d love to hear from you. Please forward your CV to recruitment@cicod.com