Learning & Development Specialist

We are looking for a Learning & Development Specialist to join our corporate team. the role includes designing learning programs, developing training content and delivering online and on-site training for corporate and restaurant teams.

Key Responsibilities

• Identify training needs and the skills required for different roles.* Design curricula, learning journeys, and training programs.* Develop assessments and certification programs to measure employee knowledge and skills.* Prepare training materials, trainer guides, participant workbooks, and eLearning storyboards.* Create practical job aids and training tools based on standard operating procedures.* Update learning materials to reflect changes in business needs and operational standards.* Deliver online and on-site courses, workshops, and training sessions.* Provide field training and practical coaching for restaurant teams.* Follow up on training results and identify areas for performance improvement.* Ensure restaurant training covers operating procedures, quality requirements, and compliance standards.

Qualifications

• Bachelor’s degree in Translation, Languages, Hospitality, or a related field.* More than 3 years of relevant experience in learning and development.* Experience in instructional design, curriculum development, training content, and eLearning.* Knowledge of competency mapping, assessments, and certification programs.* Strong training delivery, coaching, communication, and presentation skills.* Proficiency in Microsoft Office and experience using eLearning development tools and AI tools for learning.* Previous experience in the food service or QSR sector is preferred with restaurant field training and coaching, with knowledge of restaurant operations and quality standards is preferred.* Proficiency in multiple languages such as Arabic, English, Urdu, or other languages is preferred.