Learning and Development Manager

COMPANY DESCRIPTIONFirst Draw / Artisan Group is a multi brand hospitality company operating across Bali and Lombok. Our brands include Artisan, Papi Sapi, Sunda and Mas. We have grown from a single venue to a group of eight, with more openings ahead.We build teams that know their craft. Our people are given the knowledge and confidence to deliver service they are proud of, and that is where this role comes in.ROLE DESCRIPTIONLearning and Development Manager - Hospitality. Full time, based at our Ungasan office, with regular travel to all group venues.You will design and deliver the training programme for the entire group, covering service, kitchen and bar. Around 70% of the role sits with service teams, where building product knowledge and confidence is our biggest priority.Venues you will cover:Artisan - UluwatuArtisan - UngasanArtisan - BinginArtisan - PererenanSunda - BinginPapi Sapi - BaliPapi Sapi - LombokMas - SesehWhat you will do:Build rolling training plans two weeks to one month ahead, shaped by current operational needsDeliver sessions across all departments and all venuesUse the right format for the subject, including SOP based sessions, scenario work, quizzes, games, practical tests, food and beverage tastings, and short floor briefings. Lead manager and supervisor level traning in boardroom environement. Cover topics such as, but not exclusive to: sequence of service, fundamental hospitality standards, wine service and wine knowledge, food knowledge, guest scenarios and problem solving, communication and language practice, memory and recall, company SOPs, hand hygiene, safe food storage and fire safety. Track who has been trained on what, and follow up on gapsWork with venue managers and heads of department to identify where standards are slippingQUALIFICATIONSEssential:Hands on hospitality experience in service, kitchen or bar. This is not a desk role and floor credibility is non negotiableStrong food and beverage knowledgeProven ability as a trainer, not just an operator. You need to be genuinely good in front of a roomWorking understanding of how adults learn, and the confidence to switch between teaching styles depending on the group and the subjectExperience writing or refining SOPsBhasa Indonesia & Inggris