Learning and Development Manager

Develop and implement training plans and programs for all F&B staff.Conduct onboarding and orientation training for new employees.Provide training on customer service, product knowledge, F&B operations, SOPs, food safety, and hygiene.Conduct regular coaching and on-the-job training for staff.Work closely with Operations and Branch Managers to identify training needs and staff skill gaps.Monitor staff performance and provide appropriate coaching and follow-up.Develop training materials, manuals, presentations, and assessment tools.Conduct staff assessments and evaluate training effectiveness.Ensure employees understand and follow company SOPs and service standards.Visit branches regularly to observe operations and provide training support.Maintain training records and prepare regular training reports.Support the development of supervisors, managers, and future team leaders.Continuously improve training programs based on operational needs and staff feedback.Other tasks will assign by direct manager or CEO.Requirements3–5 years of experience in F&B / Restaurant Operations, with strong practical knowledge of restaurant operations.Previous experience in Training, Learning & Development, Coaching, or Staff Development is preferred.Strong understanding of customer service, F&B standards, SOPs, and staff development.Good communication, presentation, coaching, and leadership skills.Able to train and communicate effectively with both frontline staff and management.Strong organizational and problem-solving skills.Good command of English and Khmer.Willing to travel between branches when required.Email: hr@ubiexgroup.comTelegram: 015 420 222