Learning and Development Manager

WE ARE HIRINGLEARNING & DEVELOPMENT MANAGERLocation: Jakarta / South TangerangWork Arrangement: Hybrid

Company: PT ARSA Manajemen FasilitasARSA is looking for an experienced and hands-on Learning & Development Manager who understands how learning can improve people capability, service quality, and operational performance.We are looking for someone who can translate operational challenges, competency gaps, and business priorities into practical learning programs that create measurable improvements in the workplace.KEY RESPONSIBILITIES

• Develop and execute the company’s Learning & Development strategy and annual learning plan.
• Conduct Training Needs Analysis (TNA) based on competency gaps, operational performance, business priorities, audit findings, and organizational needs.
• Design structured learning programs for operational employees, supervisors, managers, and leadership levels.
• Develop competency frameworks, learning modules, training materials, assessment tools, and development programs.
• Manage onboarding, technical training, Service Excellence, supervisory development, management development, and leadership programs.
• Work closely with Operations and other departments to identify performance gaps and determine appropriate learning interventions.
• Ensure learning programs are practical, relevant, measurable, and applicable to day-to-day operations.
• Develop internal trainers and strengthen Train-the-Trainer programs.
• Monitor training effectiveness through assessment, workplace implementation, behavioral improvement, and operational performance.
• Maintain training records, learning dashboards, competency data, and individual development progress.
• Support talent development, succession planning, career development, and employee capability-building initiatives.
• Continuously explore digital learning, audio learning, microlearning, and other practical learning methods.QUALIFICATIONS
• Minimum Diploma 3 (D3) in any relevant discipline.
• Proven experience in Learning & Development, Training, People Development, or Organizational Development.
• Managerial or leadership experience within Learning & Development is preferred.
• Hospitality background is highly preferred, particularly candidates who understand Service Excellence, customer experience, grooming standards, operational discipline, and frontline employee development.
• Previous experience or strong exposure to Operations is highly preferred.
• Experience in Hospitality, Facility Management, Property Management, Services, Retail, or other operationally intensive industries will be an advantage.
• Strong understanding of Training Needs Analysis, competency development, instructional design, training evaluation, and adult learning.
• Strong presentation, facilitation, communication, and coaching skills.
• Hands-on, structured, analytical, and comfortable working directly with frontline and operational teams.
• Able to manage multiple learning programs and stakeholders simultaneously.
• Must be domiciled in Jakarta or South Tangerang.WHAT WE OFFER
• Competitive Basic Salary
• Allowances
• Private Health Insurance
• Operational Car
• Hybrid Working Arrangement
• Professional development and career growth opportunities
• Opportunity to develop learning programs with direct impact on people, service quality, and operational performanceAt ARSA, learning should be visible in the workplace: in how people communicate, serve customers, solve problems, lead their teams, and get things done.If you have a strong passion for developing people, understand hospitality standards, and know how operations work in the real world, we would like to hear from you.#Hiring #LearningAndDevelopment #LearningDevelopmentManager #Hospitality #ServiceExcellence #PeopleDevelopment #Operations #FacilityManagement #JakartaJobs #SouthTangerangJobs #ARSA