Learning and Development Manager (Luxury Retail)

Learning & Development ManagerDubai, United Arab EmiratesThe OpportunityWe are partnering with one of the world's most iconic luxury businesses to appoint a Learning & Development Business Manager based in Dubai.Supporting the Middle East region, this role offers the opportunity to influence how talent is developed across one of the most respected names in global luxury. Rather than delivering standalone training sessions, you'll help shape the capability of retail leaders, boutique teams and future talent, ensuring every learning initiative contributes directly to client experience, commercial performance and long-term business growth.Working closely with Regional Leadership, Human Resources and Retail Management, you will become a trusted advisor, helping to build a high-performance culture where learning is embedded into everyday leadership rather than viewed as a one-off event.This is an opportunity for someone who understands that exceptional luxury experiences begin with exceptional people.The RoleAs Learning & Development Manager, you will take ownership of the regional learning agenda across the Middle East, partnering with boutique leadership teams to identify capability gaps, strengthen leadership pipelines and elevate service standards across every touchpoint.You'll work across both retail and corporate populations, designing development initiatives that reflect the expectations of a global luxury business while remaining relevant to the unique dynamics of the Middle East market.Success will be measured not simply by training completion rates, but by stronger leadership, higher employee engagement, improved client experience and measurable business performance.Key ResponsibilitiesBusiness PartnershipPartner with Retail Directors, Boutique Managers and HR Business Partners to understand business priorities and translate them into meaningful learning solutions.Act as a trusted advisor to leadership teams on people development, capability building and organisational effectiveness.Support the execution of regional people strategies aligned with the wider business objectives.Learning & Leadership DevelopmentDesign and deliver engaging learning programmes covering leadership, coaching, client experience, product knowledge and retail excellence.Build structured development pathways for Boutique Managers, Team Managers, Department Managers and future leadership talent.Deliver impactful onboarding experiences that accelerate integration and performance.Coach leaders to strengthen management capability, employee engagement and team effectiveness.Retail ExcellenceWork alongside boutique teams to identify opportunities that enhance client experience and commercial performance.Ensure learning initiatives reinforce the service standards expected within a world-class luxury environment.Support new boutique openings, organisational changes and strategic retail projects across the region.Talent DevelopmentContribute to succession planning and talent review processes by identifying development opportunities for high-potential employees.Promote a culture of continuous learning through coaching, mentoring and career development initiatives.Support the identification and development of future leaders across the Middle East business.Learning PerformanceManage the regional learning calendar and ensure consistent delivery across all markets.Monitor learning effectiveness through business feedback, employee engagement, capability assessments and commercial performance indicators.Continuously evolve learning content to reflect changing business priorities and luxury retail best practice.Experience RequiredMinimum five years' experience in Learning & Development, Talent Development or Retail Training.Experience supporting multiple countries across the Middle East would be highly advantageous.Background within luxury retail, premium retail, fashion, jewellery, watches or luxury hospitality.Proven experience partnering with senior retail leadership teams.Strong facilitation, coaching and stakeholder management skills.Experience designing leadership development programmes rather than delivering standard training modules.Comfortable working across multiple boutiques and travelling throughout the region when required.Experience using Learning Management Systems and digital learning platforms.Fluent English is essential. Arabic would be considered an advantage.