Learning and Development Senior Specialist

L&D Senior Specialist is responsible for designing, developing, delivering, and evaluating engaging and practical training programs across Bosta. The role focuses on employee onboarding, internal functional training, and behavioral development to enhance employee capabilities, knowledge transfer, and business performance.The position works closely with business leaders and subject matter experts to transform business knowledge, processes, and operational requirements into structured, effective learning experiences.Job ResponsibilitiesTraining Design & Content DevelopmentDesign and develop training programs, presentations, facilitator guides, learning materials, exercises, and assessments. Translate business processes, SOPs, products, and technical knowledge into engaging and easy-to-understand training content. Develop interactive learning experiences using classroom activities, simulations, case studies, videos, and digital tools. Regularly review and update training materials to reflect business changes and evolving learning needs. Onboarding & InductionDesign and deliver structured onboarding programs covering Bosta's business model, products, services, processes, values, and culture. Coordinate functional onboarding with department leaders to ensure new joiners acquire essential business and role-related knowledge. Assess onboarding effectiveness and employees' knowledge readiness. Internal Functional & Behavioral TrainingDesign and deliver regular training programs across Commercial, Operations, Customer Experience, and other business functions. Facilitate behavioral training covering communication, teamwork, customer centricity, problem-solving, and supervisory skills. Partner with internal subject matter experts to develop and deliver technical and functional training. Conduct refresher training following changes in products, systems, processes, or policies. Knowledge Transfer & Internal LearningBuild and maintain a structured library of training content and learning resources. Facilitate knowledge-sharing sessions and cross-functional learning initiatives. Support internal trainers and subject matter experts through Train-the-Trainer activities. Contribute to structured learning paths that support employee development and internal promotions. Training Effectiveness & ReportingExecute the internal training calendar and ensure timely program delivery. Conduct pre- and post-training assessments to measure learning outcomes. Evaluate training effectiveness through participant feedback and follow-up with line managers. Maintain accurate training records and report training coverage, completion, and effectiveness. Qualification & Experience Competencies Bachelor's degree in Human Resources, Business Administration, Education, or a related field. 3–5 years of experience in corporate training, instructional design, or Learning & Development. Proven hands-on experience in both training content development and training delivery. Strong facilitation, presentation, and communication skills in Arabic and English. Proficiency in PowerPoint and training design tools such as Canva, Articulate, or equivalent platforms. Ability to simplify complex business and technical information into practical learning materials. Experience in technology, e-commerce, logistics, retail, or fast-growing organizations is preferred. Instructional Design & Content DevelopmentTraining Facilitation & PresentationCommunication & StorytellingBusiness Understanding & Learning AgilityCreativity & Digital Learning ToolsStakeholder CollaborationWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.