Learning And Development Specialist

VA Training & L&D Specialist📍 Remote🕒 Full-time | Eastern Shift (5:30 PM – 2:30 AM IST)💼 Experience Required: 3–5+ YearsAbout TripleAt Triple, we help founders, executives, and fast-growing businesses scale with high-performance virtual assistants. We’re building a modern VA ecosystem powered by operational excellence, communication mastery, AI tools, and smart systems.We are now looking for a VA Training & L&D Manager who can build and lead world-class training programs for virtual assistants across communication, execution, productivity, AI enablement, and client management.This is not a traditional trainer role. We’re looking for someone who deeply understands the global virtual assistant space and can create high-impact training systems that transform candidates into elite virtual assistants.Role OverviewYou will be responsible for designing, executing, and continuously improving the end-to-end training framework for our virtual assistants.This role combines:Training deliveryCurriculum developmentLearning & development strategyStakeholder collaborationQuality controlAI enablementOperational readinessYou should be capable of building structured onboarding programs, assessment frameworks, AI training modules, mock client simulations, and continuous upskilling systems aligned with both company standards and client requirements.Key ResponsibilitiesTraining & Curriculum DevelopmentBuild comprehensive training programs for virtual assistants from beginner to advanced levelsDesign onboarding bootcamps, certification programs, and skill-development tracksCreate SOPs, playbooks, assignments, assessments, role-play scenarios, and evaluation systemsDevelop modern AI-focused training modules for productivity and operational efficiencyContinuously improve training content based on cohort performance, operational gaps, and client feedbackLive Training & FacilitationConduct live virtual training sessions for VA cohortsCoach trainees on communication, professionalism, confidence, and execution standardsRun mock client interactions and practical simulationsDeliver actionable and constructive feedback to traineesIdentify underperforming trainees early and implement improvement plansCommunication & Client Readiness TrainingTrain VAs on:Business communicationProfessional email writingExecutive communicationClient interaction & professionalismMeeting etiquetteActive listeningRemote work disciplineProblem-solving & ownership mindsetTools & Productivity TrainingTrain candidates on:Google WorkspaceMicrosoft OfficeNotionClickUpAsanaTrelloSlackZoomCalendlyCRM toolsAI tools such as ChatGPT, Claude, Gemini, Perplexity, Zapier, Make, etc.Virtual Assistant Operations TrainingTrain VAs on:Calendar managementEmail managementTask tracking & prioritizationMeeting coordinationTravel bookingDocumentation & reportingResearch tasksSOP executionFollow-up systemsFounder & executive support workflowsTraining Strategy & Stakeholder ManagementDesign and continuously improve training programs based on evolving company goals and client requirementsWork closely with leadership, operations teams, and external stakeholders to identify skill gaps and develop relevant learning modulesCustomize training frameworks for different client accounts, industries, and workflowsIntroduce new modules around emerging AI tools, automation systems, and operational best practicesCollaborate with client-facing teams to ensure VAs meet client expectations and service standardsBuild scalable learning systems and facilitator documentation to support company growthAssessment, Reporting & Quality ControlDesign and run scored assessments, certifications, and readiness evaluationsTrack trainee progress, certification rates, and performance metricsMaintain training dashboards and reportsAnalyze cohort data and identify recurring gaps or trendsEnsure training quality standards remain consistently high across all cohortsMust Haves3–5+ years of experience in corporate training, L&D, operations training, or virtual assistant managementStrong understanding of the virtual assistant / executive assistant ecosystemProven experience conducting live virtual training sessionsExperience creating structured training programs and assessments from scratchExcellent spoken and written EnglishStrong familiarity with productivity, project management, and collaboration toolsStrong understanding of remote work culture and client servicingAbility to coach, mentor, and evaluate operational talentStrong ownership mindset with excellent execution abilityComfortable working in the Eastern Shift (5:30 PM – 2:30 AM IST)Good to HavesExperience working with US/UK clientsBackground in BPO, staffing, customer success, operations, or executive assistant rolesPrior experience as a Virtual Assistant or Executive AssistantExperience building AI adoption or automation workflowsFamiliarity with LMS platforms and training analyticsExperience with SOP creation and process documentationAccent neutralization or communication coaching experienceWhat We’re Looking ForWe want someone who:Thinks like an operator, not just a trainerCan build scalable systems, not just presentationsUnderstands modern AI-powered workflowsCan translate operational gaps into structured learning programsMaintains high standards for communication and executionEnjoys mentoring and developing peopleCan collaborate cross-functionally with leadership, operations, and external stakeholdersSuccess MetricsHigh trainee certification and placement-readiness ratesStrong client satisfaction scores post-placementImproved communication and operational quality across VA cohortsReduced onboarding-to-deployment timelinesAdoption of AI workflows and productivity systems across teamsWhy Join Triple?Opportunity to shape the future of AI-enabled virtual assistantsHigh ownership and freedom to build systems from scratchWork directly with founders and global clientsFast-growing, ambitious environmentOpportunity to build and lead the L&D function at scale