Learning And Development Specialist

Responsibilities

Execute customer learning programs to deliver engaging and effective learning experiences.Deliver foundational product training through platforms such as Adobe Connect, Zoom, and Teams, while helping customers navigate learning pathways and build confidence in adopting and using products and services.Support day-to-day Academy operations by monitoring the team mailbox, creating, and managing user access, responding to customer and internal requests, and resolving learning-related questions and issues timely.Coordinate learning initiatives and customer readiness activities, including training logistics, customer onboarding, communications, and other activities that support successful learning experiences.Partner cross functionally to understand customer needs, align learning strategies, and deliver value-add content.Maintain and enhance learning content and resources, ensuring training materials, documentation, and customer-facing information remain accurate, accessible, engaging, and aligned with current product capabilities.Required Skills, Experiences, Education and Competencies:Have experience in learning and development, customer education, training delivery, or event planning, with the ability to independently execute learning programs and facilitate engaging customer experiences.Be a confident and engaging presenter and facilitator, comfortable hosting and communicating with audiences of varying sizes and levels of technical expertise.Demonstrate strong communication, organizational, analytical, and problem-solving skills, with exceptional attention to detail and the ability to manage multiple priorities effectively.Be highly customer-centric and collaborative, with the ability to build relationships and partner effectively.Be proactive, resourceful, and comfortable taking ownership, identifying what needs to be done and moving work forward.